| Duties: |
This role combines content strategy, systems thinking, and emerging AI practices to create personalized, scalable solutions that help members understand and manage their pharmacy benefits. You ll get hands-on experience building content systems, skills, and capabilities that bring content design into an AI-enabled future. |
| Skills: | What you'll do
Own content design for pharmacy experiences- Partner closely with product designers to shape pharmacy and benefits workflows from concept through delivery
- Own content strategy for digital pharmacy experiences and partner with engagement strategists to connect messaging across the member journey
- Simplify complex pharmacy and healthcare concepts into plain language, ensuring experiences meet accessibility, health literacy, and compliance requirements
- Partner with cross-functional teams from concept through launch, using customer insights and research to shape and improve experiences
Contribute to scalable content systems and solutions- Apply content standards, design system guidance, and messaging frameworks to create consistent experiences across products and channels
- Contribute to content governance, reusable patterns, and content components that scale across pharmacy and healthcare experiences
- Partner with our team to define content structures, taxonomies, and metadata strategies that enable reuse, personalization, and scalability
- Help evolve content systems for AI-powered and conversational experiences while maintaining clarity, accuracy, compliance, and user trust
Shape the future of AI-enabled experiences - Help define content patterns, conversational experiences, prompts, and guidance for AI-powered member experiences
- Use AI tools to accelerate content creation, research synthesis, and repeatable workflows while maintaining quality standards
- Evaluate and experiment with emerging AI capabilities, sharing learnings and recommendations with the broader design team
- Identify opportunities to streamline content creation through AI-enabled workflows across pharmacy experiences
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| Education: | Our ideal candidate- 5 years of experience in content design or UX writing for mobile and web apps
- Has a well-documented portfolio that shows how they approach content strategy, solve complex problems, and improve digital experiences through content design - please incude with resume submission
- Systems thinker who demonstrates curiosity and adaptability as content technologies and digital experiences evolve
- Experience with AI tools, like Copilot, Claude, Cursor, or similar platforms
- Someone who's excited about shaping AI-powered member experiences and applying content design principles to emerging technologies
- Strong stakeholder management and collaboration skills
- Comfortable working in ambiguity and balancing multiple initiatives
- Healthcare, pharmacy, PBM, or regulated industry experience preferred
- Bachelors Degree is REQUIRED
- Any UX Certification is preferred
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