Content Design Vice President - Global Mobility

Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.

As a Content Design Vice President in Human Resources, you will develop and execute content plans and play a pivotal role in shaping employee experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction to the Global Mobility team. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. This role is specifically focused on helping employees who are relocating with the firm or taking a temporary assignment understand and navigate the process. Champion inclusive design and user experience to help enable frictionless relocation experience. Ensure the help content is available in the moment that employees need it.

Job responsibilities

• Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
• Use content models and taxonomies to design, structure and organize digital content to effectively guide employees through the experience and simplify complex technical concepts
• Plan and create engaging, user-friendly content for knowledge articles, emails and web components and adhere to the firm's standards and best practices
• Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
• Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in content design, communications, writing, strategy, process, and architecture, focusing on digital products and platforms
• Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
• Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
• Highly organized and detail-oriented with project management experience
• Ability to collaborate with numerous stakeholders, understanding their objectives and helping to develop solutions to meet the needs

Preferred qualifications, capabilities, and skills

• Proficiency in using content management systems
• Advanced skills in UX writing and information architecture; Intermediate ability in adjacent skills such as user research, interaction design and visual design.
• Comfortable and confident when presenting work to cross-functional partners and explaining decision-making rationale.
• Experience adhering to and contributing style guidance and design system guidance

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans