| Location | Norfolk, VA |
Contact Center Specialist
Onsite | Norfolk, VA
To apply, please go to https://mediacross.aaimtrack.com.
Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the Client. As a Contact Center Specialist (internally referred to as a Support Specialist) you will work individually and on the team as a representative of our Client. You will report to the Team Lead and work from Naval Station Norfolk.
Responsibilities
Provide exceptional customer service and informed guidance to customers via phone and email.
Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
Accurately enter, update, and upload data into multiple databases.
Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
Assist customers with navigating the pre-employment process.
Conduct conditional offer calls with customers who have been selected for a position.
Schedule, facilitate, and document interviews with Subject Matter Experts.
Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
At times, have the flexibility to work an adjusted schedule due to operational needs.
Other duties as assigned.
Qualifications
Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.
Minimum High School Diploma or equivalent required
Associates Degree or Bachelors Degree preferred
Minimum two years' customer service experience required
Proficiency in Microsoft Outlook and Word required
Proficiency in Microsoft Excel preferred
Proficiency in working on a computer with a Microsoft operating system required
Professional and effective communication skills required, phone and email
Data entry experience preferred
Must be extremely detail-oriented and focused on accuracy.
Must have the ability to multitask and effectively work within multiple databases.
Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
Adapts well to change
Works well in a team setting
Physical Requirements
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
FSA Plan
401(k) Plan
Paid Time Off
Volunteer Time Off
To apply, please go to https://mediacross.aaimtrack.com.
MediaCross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.