Contact Center Representative

Location: Kansas City, MO, 64116

Job Summary

We are seeking a dedicated and customer-focused Contact Center Representative to join our team in Kansas City, MO. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing excellent service, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Assist customers with product or service questions, billing issues, and account updates.
• Document customer interactions accurately in the company’s CRM system.
• Identify and escalate priority issues to the appropriate department.
• Maintain up-to-date knowledge of company products, services, and policies.
• Work collaboratively with team members to meet performance goals and improve customer satisfaction.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• Previous experience in a contact center or customer service role is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency with computers and basic software applications.

Work Environment

This position is based in our Kansas City, MO contact center. The role requires working in a team-oriented environment with a focus on delivering exceptional customer service.