Contact Center Operations Specialist
Onsite: Jacksonville, FL 32218
Hours: Monday–Friday, 8am–5pm
Pay: $21–$24/hr
Contract-to-Hire
Overview
We’re seeking a detail-oriented professional who excels at turning data into clear, actionable insights. In this role, you’ll support leadership by transforming high-volume reporting into polished, executive-ready updates. You’ll also help maintain smooth financial operations by ensuring invoices are processed accurately and on time.
Key Responsibilities
- Compile and manage high-volume operational and contact center reports
- Translate data into clear, executive-ready presentations
- Build polished materials using PowerPoint, Canva, and Copilot
- Consolidate insights and communicate trends to stakeholders
- Support leadership with reporting for business reviews and decisions
- Ensure reports are accurate, timely, and ready for broad distribution
- Support AP processes, including invoice tracking and issue resolution
- Maintain records and assist with month-end activities
- Contribute to process improvements across reporting and finance workflows
Qualifications
- 2+ years in contact center operations, reporting, or AP support
- Strong ability to synthesize data into executive summaries
- Advanced PowerPoint, Excel, and presentation design skills
- Experience in high-volume reporting environments
- Detail-oriented, organized, and able to support senior leadership
Contact Center Operations Specialist