Accounts Payable, Billing, Call Center Operations, Detail Oriented, Financial Operations, Financial Reporting, Leadership, Microsoft Excel, Microsoft PowerPoint, Organizational Skills, Problem Solving Skills, Process Improvement, Record Keeping, Time Management
LOCATION
Jacksonville, FL
POSTED
12 days ago
Contact Center Operations Specialist
Onsite: Jacksonville, FL 32218
Hours: Monday–Friday, 8am–5pm
Pay: $21–$24/hr
Contract-to-Hire
Overview
We’re seeking a detail-oriented professional who excels at turning data into clear, actionable insights. In this role, you’ll support leadership by transforming high-volume reporting into polished, executive-ready updates. You’ll also help maintain smooth financial operations by ensuring invoices are processed accurately and on time.
Key Responsibilities
Compile and manage high-volume operational and contact center reports
Translate data into clear, executive-ready presentations
Build polished materials using PowerPoint, Canva, and Copilot
Consolidate insights and communicate trends to stakeholders
Support leadership with reporting for business reviews and decisions
Ensure reports are accurate, timely, and ready for broad distribution
Support AP processes, including invoice tracking and issue resolution
Maintain records and assist with month-end activities
Contribute to process improvements across reporting and finance workflows
Qualifications
2+ years in contact center operations, reporting, or AP support
Strong ability to synthesize data into executive summaries
Advanced PowerPoint, Excel, and presentation design skills
Experience in high-volume reporting environments
Detail-oriented, organized, and able to support senior leadership