Contact Center Branch Representative

Ability to sit or stand near a computer terminal for extended periodsVision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focusAbility to work effectively in an in-office environment Apply Today Join a team that is committed to your successand to the success of our community. You will also support branch operations, including teller transactions, balancing, and overflow coverage, helping ensure members receive a seamless and consistent experience regardless of how they choose to connect with us.

Respect. Integrity. Ethics. Compassion. Humor. At Central Willamette Credit Union, our five core values are more than words on a wallthey guide how we serve our members, support one another, and show up every day. Our purpose is simple: build local loyalty, connect to our community, and make life easier for the people we serve. We are looking for team members who: Lead with service, kindness, and empathyEmbrace change and remain curiousLearn quickly and take pride in accuracyEnjoy collaborating with othersand appreciate a good laugh Why Youll Love Working Here Two weeks of vacation to start, increasing to three weeks after one year and four weeks after two years10 paid holidays each yearFive paid sick days annuallyMedical, dental, and vision coverage effective the first of the month following your hire dateEligibility for a semiannual incentive of 2.5%, up to 5% annually, based on achievement of organizational strategic goals401(k) match of dollar-for-dollar up to 3% of gross salary, plus a 50% match on the next 2%Monthly incentives Position Purpose This in-office position serves as an important connection between our Contact Center and branch teams. You will primarily assist members through inbound calls, with a focus on providing accurate first-call resolution and identifying opportunities to refer members to Financial Advocates. You will also support branch operations, including teller transactions, balancing, and overflow coverage, helping ensure members receive a seamless and consistent experience regardless of how they choose to connect with us. Essential Functions & Responsibilities Member Service & Transactions 80% Professionally handle inbound member calls while meeting service expectations for answer rate, handle time, hold time, wrap-up time, and quality standardsProvide accurate information and connect members with the appropriate team member when neededProcess transactions by phone and in person, including loan payments, withdrawals, transfers, check orders, and routine clerical tasksBalance cash drawers and transaction work daily with minimal discrepanciesFollow dual-control and verification procedures to maintain transactional integrityResearch and resolve member questions, concerns, complaints, and basic technology issuesAssist members with online banking and account inquiriesEducate members about Credit Union products and services while generating qualified referralsUse every interaction to build trust, loyalty, and a positive member experience, including support for Net Promoter Score goals Operational & Compliance Responsibilities 20% Maintain accurate documentation, complete timely follow-up, and take ownership of improvement opportunitiesSupport branch operations, including teller duties, lobby coverage, opening and closing responsibilities, and problem-solvingComplete required training and professional developmentComply with CWCU policies, state and federal regulations, and information-protection requirementsCollaborate with Contact Center and branch teams to help ensure appropriate staffing coveragePerform other duties as assigned Education & Experience High school diploma or equivalent requiredAt least one year of customer service experience required; financial institution experience preferredMulti-line telephone experience preferredBasic computer skills requiredSpanish/English bilingual skills preferred. Bilingual employees may be eligible for a language-proficiency pay differential. Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Ability to sit or stand near a computer terminal for extended periodsVision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focusAbility to work effectively in an in-office environment Apply Today Join a team that is committed to your successand to the success of our community.