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Contact Center Architect

HAN IT STAFFING INC

  • 3 days ago
  • Remote
  • $90–$100 Per Hour
  • Contractor
  • Full-time
  • Employee

Highlights

Must have skills: NICE CXone / Siera: ACD, Studio, IVR, digital channels, skills-based routing, APIs, recording, analytics, and workforce engagement management. Amazon Connect: Contact flows, routing profiles, queues, CCP, Contact Lens, Amazon Lex, and AWS Lambda.

Numbers & Facts

Location (
Remote)
Job TypeContractor, Full-time, Employee
Salary$90–$100 Per Hour
Company Size51 - 200
Year Founded2012
HeadquartersWoodbridge Township, NJ, US
Websitehttps://www.hanstaffing.com

Description

Role: Contact Center Architect 

Location: Remote 

Job Type: C2C/W2/1099

Rate: $90-$100 on C2C

 

Must have skills: NICE CXone / Siera: ACD, Studio, IVR, digital channels, skills-based routing, APIs, recording, analytics, and workforce engagement management.Amazon Connect: Contact flows, routing profiles, queues, CCP, Contact Lens, Amazon Lex, and AWS Lambda.Salesforce: Service Cloud, CTI integration, Salesforce Voice capabilities, Omni-Channel, and Agentforce.AWS: Lambda, Bedrock, API Gateway, S3, IAM, CloudWatch, EventBridge, and serverless architecture.

 

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