Contact Center Agent

Norman Regional Health System

  • Norman, Oklahoma
  • 13 days ago
  • $14.86–$24.27 Per Hour
  • Full-time

Highlights

Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement. One year clerical experience and six months health-care experience are required preferably in a similar role.

Numbers & Facts

LocationNorman, Oklahoma
Job TypeFull-time
Salary$14.86–$24.27 Per Hour

Description

Responsibilities:
  • Obtains all patient and insurance information and responsible for check in/out patients.
  • Performs insurance verification and patient payment collection.
  • Supports effective and efficient patient care and clinic flow.
  • Manages documents appropriately.
  • Possesses critical thinking skills and provides feedback for continuous improvement.
  • Successfully receives direction and ensures timely and accurate follow-through of assignments.
Qualifications:

Education

  • High school diploma or equivalent is required.
  • Computer knowledge required.
  • Prefer additional education in medical terminology, electronic medical record training, or business classes. 

Experience

  • One year clerical experience and six months health-care experience are required preferably in a similar role.  
  • Prefer medical office, insurance, referral and prior authorization, hospital or computer experience.
  • Keyboard skills accurate 40 wpm. 
  • Expertise in customer relations, telephone skills and computer applications is required. 

(Above requirements can be met by equivalent combination of education and experience).

 

Compensation/Benefits

  • $14.86-$24.27/hr depending on previous work experience.
  • Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement.

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