Contact Center Agent - ALB / RR

Contact Center Agent - Bilingual

Location: Must be able to work at any Albuquerque or Rio Rancho location
Department: Contact Center
Pay Type: Hourly- Full Time
Hourly Rate: $17.00 per hour
Schedule: Monday - Friday 8:45 a.m. and 5:15p.m. and Saturday availability between 7:45 a.m. and 4:15p.m.

This isn’t a standard headset-and-script call center job. In one day you might clarify required documentation for a title transfer, walk a caller through what to bring for their appointment, assist with retail office support, and resolve an online inquiry — all before lunch. If you like variety, thrive in a supportive team environment, and take pride in getting the details right, keep reading.

What’s New at MVD Express
  Self-lead raise opportunities and annual performance assessments — your pay can grow with your initiative and skill.
  A structured, tiered certification path — including VIN Inspector and TSA credentials — that opens the door to more responsibility and pay over time.

The Role
MVD Express is looking for a detail-oriented, customer-focused Contact Center Representative to join our team
in Albuquerque. You’ll serve as the primary guide for customer inquiries — explaining required documents for
titles, driver’s licenses, registrations, and placards, assisting with office coverage, and ensuring customers
arrive fully prepared for their MVD visits. No prior MVD experience? We’ll train the right person who brings a
strong work ethics and a genuine commitment to customer service.

What You Will Do
Customer Support & Guidance
Assist customers by phone, chat, and email — explaining state requirements, fee structures, and exact
document checklists needed for MVD visits
Guide customers on required paperwork for titles, registrations, driver’s licenses, IDs, handicap placards,
and interlock inquiries
Schedule appointments and answer questions to ensure customers arrive fully prepared
Provide essential assistance with office coverage and team operational needs
Accuracy & Communication
Review customer document details remotely and provide accurate information regarding state guidelines
Follow all policies on confidentiality, data security, and recordkeeping strictly
Stay current on changing state regulations, documentation requirements, and operational procedures

What We’re Looking For
Previous call center, customer service, motor vehicle, or administrative experience preferred, not required
Strong attention to detail, data entry, and computer skills, including the ability to navigate multiple
platforms
Excellent customer service and communication skills, and ability to work in a fast-paced environment
Valid Driver’s License, and ability to pass a criminal background check and MVR review

What We Offer
  $17.00 an hour to start
  Self-lead raise opportunities and annual performance assessments
  Health benefits including medical, dental, and vision
  401(k) with company match
  Paid Time Off (PTO)
  Paid holidays
  Training and certification opportunities, including a clear path toward advanced credentials
  A supportive, team-oriented work environment
We are an Equal Opportunity Employer and value diversity. All employment decisions are based on business needs, job requirements, and individual qualifications.