Consumer Support Representative (Temporary, Part-Time)

This role will process (pick, pack, ship) warranty and spare parts orders received through a variety of mediums (phone, e-mail, website) using an integrated Enterprise Resource Planning (ERP) system. BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan.

Overview (EN):

About BOA
BOA® Technology builds the scientifically proven and patented BOA® Fit System. BOA partners with market-leading brands to make the best gear even better. Each unique configuration is engineered with performance fit at the center to create a precise fit and better connection between an athlete and their equipment — improving performance.

BOA® Technology Inc. is headquartered in Denver, Colorado with offices in Austria, Hong Kong, Greater China, South Korea, and Japan. For more information, visit BOAFIT.COM

Application Deadline
Applications will be accepted through Monday, November 9, 2026, after which we will begin candidate review. If the deadline is extended, we will update this posting.  

Overview of Role

 

Reporting to the Consumer Support Manager, the Consumer Support Representative will be the main contact for BOA’s end users and retail partners. This role will process (pick, pack, ship) warranty and spare parts orders received through a variety of mediums (phone, e-mail, website) using an integrated Enterprise Resource Planning (ERP) system. Inventory will be maintained through daily receipts, shipments, and periodic cycle counts. This role will also support the office by handling incoming and outgoing shipments (both inventory and non-inventory).

Responsibilities (EN):

 

Core Responsibilities

• Reflect and role model BOA’s vision, values and Leadership Model and demonstrate passion for our mission across the Consumer Support team and rest of the organization
• Respond to a high volume of email and telephone inquiries with exceptional customer service
• Process warranty/spare part orders from BOA end-users and retailers using ERP system and automated shipping software
• Provide product support via phone for BOA end-users and retailers
• Maintain accurate inventory so that we can service all customers and programs
• Develop a strong technical knowledge of current, future, and past BOA system parts and products

Qualifications (EN):

 

Required Qualifications

• High School Diploma or equivalent
• 1+ years experience working in customer service
• Experience balancing customer requests, administrative needs and internal priorities
• A customer-focused approach to your work, with the ability to collaborate and build relationships with diverse groups of people across the globe
• Desire to use your mechanical aptitude to build understanding of our products and their components

Desired Qualifications

• Bachelor’s Degree
• Experience working with PC-based Manufacturing Resource Planning (MRP) or ERP software such as SAP, JD Edwards, Oracle or Microsoft Dynamics
• Experience receiving inventory and shipping “small package” orders
• Experience working with an online shopping cart system
• Experience managing and maintaining accurate inventory

Overview of Compensation and Benefits 

• Budgeted range: $20-$22/hour
• This role is part-time starting on 12/01-04/01 with the opportunity to start earlier 

Physical Considerations for Role
We welcome any requests for reasonable accommodations. The information below is meant to provide a general overview of physical considerations, and if you believe you may need an accommodation, please provide more information in your application comments, or contact BOA People & Culture.  The following considerations apply to this role: 

Regularly works in an office-based environment that is mostly comprised of sitting, and use of standard office equipment  

EEO Statement:

Caring for each other and the community are part of our core values. We are dedicated to creating more access and opportunity within the outdoor and professional industries. We are proud to be an equal employment opportunity workplace that focuses on inclusion and creates employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. If you think you meet most of the qualifications listed for the role you are interested in, we actively encourage you to apply.