| Location | Herndon, VA |
| Salary | $19.15–$32.53 Per Hour |
b' Job | Northwest Federal Credit Union | Better Banking for Northern Virginia & the DMV \t\t
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Consumer Servicing Specialist
Location: US-VA-Herndon | Category: Lending | Req ID: 2026-3032
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Overview
The Consumer Servicing Specialist is responsible for the management of titles to include lien recordation and release for all auto loans to include both the direct and indirect loan portfolios. In addition, this role is responsible for the management of all insurance policies on the same auto loan portfolio.
Responsibilities
Qualifications
High school diploma or equivalent
Minimum 1 year of consumer loan experience to include auto loans at a financial institution
Experience working in a financial institution, dealership or call center may be substituted for consumer loan experience
Knowledge of credit union operations, policies and procedures, and credit union account structure is preferred
Understanding of the Department of Motor Vehicles (DMV) titling process is preferred
Must have the ability to use discretion in your work
Ability to work independently with minimal direct management supervision
Demonstrated strong attention to detail and initiative and resourcefulness as a self-starter
Advanced knowledge of MS Office is required
Effective oral and written communication skills
Ability to collaborate and be an effective member of a team
Ability to maintain confidentiality
Excellent customer service skills
Ability to interact effectively with all levels of the organization and/or with members
Ability to work M-F, 8:00 am - 4:30 pm
Additional Compensation
Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.
Base compensation for this role ranges from $19.15 - $32.53 hourly, depending on experience and qualifications.
EEO Notice
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
Apply Now
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ABA Routing Number: 256075025
For assistance, call our Member Service Center
M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm
703-709-8900
844-709-8900 (toll-free)
703-709-8919 (Hearing Impaired/TTY)
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Northwest Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are experiencing difficulties using this website, please contact us at 703-709-8900 or 844-709-8900. All products and services available on this website are available at all Northwest Federal Credit Union branches.
Obtaining any loan with Northwest Federal requires membership eligibility and becoming a member by opening a primary savings account.
Northwest Federal conducts all member business in English. All origination, servicing, collections, and related materials are provided in English. As a member service, bi-lingual employees may be available to assist members who have limited English proficiency.
Federally insured by NCUA.
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