Consumer Sales Consultant

WHO IS WARD NORTH AMERICAN

Ward North American is an agent for North American Van Lines (NAVL) and an industry leader in residential and office moving services. With over 40 years of moving expertise and dedication to high-level customer service, Ward is one of the largest hauling and booking agents for NAVL.

WHAT YOU’LL DO

• Meet with potential customers or businesses at their home or office to advise on all aspects of the relocation process, perform surveys of items to be relocated, and provide timely and accurate estimates/pricing.
• Provide timely follow-up on company-generated leads and potential customers.
• Develop independent sales leads through community and business networking.
• Work with others to update and maintain sales management tools and tracking mechanisms.
• Clearly and accurately communicate customer’s needs and expectations to operations, management, and move coordinators.
• Complete necessary paperwork in a timely manner.
• Work closely with move coordinators to ensure customer satisfaction and maximize sales opportunities.
• Tend to service issues, including those that arise outside of normal business hours.
• Maintain and create reports to track individual activity and productivity (e.g., closing statistics)
• Attain sales goals, closing rations, and complete sales reports.

WHAT WE LOOK FOR

• You have experience in household goods relocation sales or business development.
• You are passionate about providing excellent service to internal and external customers.
• You have demonstrated ability in meeting sales objectives.
• You have strong interpersonal communication skills.
• Thorough understanding of the industry and industry trends.
• Ability and willingness to travel to client homes and/or businesses within a 50-mile radius of office.

WHAT WE OFFER

• Competitive compensation: 3–6-month training salary. $50K - $80K+, commissions.
• Medical, dental, and vision insurance
• 401(K) with company match
• Paid vacation and sick time
• Worksite benefit programs