Consumer Relationship Officer

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Consumer Relationship Officer

Location: US-VA-Herndon | Category: Lending | Req ID: 2026-3042

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Overview

The Consumer Relationship Officer (CRO) works directly with existing members to educate them on Northwest Federal Credit Union products and services. By way of outbound phone calls, the CRO fosters a relationship with members and follows up as needed to ensure their Credit Union related needs are satisfied and to cross-offer them products and services they may benefit from. The CRO will complete loan applications and collect applicable documentation as needed for review and decisioning by the Consumer Lending Underwriting team. They will communicate the loan decisions and coordinate the delivery of the loan closing documents and subsequent loan disbursement with the Consumer Lending Processing team. This sales role includes a base salary plus monthly incentive plan tied to new loan production goals, ancillary sales and closed referrals on other credit union products and services. Incentive is paid monthly and is in lieu of an annual corporate bonus payout.

Responsibilities

• Outbound calling to 350+ members each month to educate on available Credit Union products and services
• Recognizes and pursues cross selling opportunities on Credit Union products and services
• Create future touch points and complete timely follow up as needed for all leads
• Complete loan applications and submit to the Consumer Lending Underwriting Team for loan decisions
• Coordinate loan disbursement with the Consumer Lending Processing Team
• Meet monthly loan production targets and closed referral goals as directed by management
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience as a consumer loan officer, consumer loan processor or equivalent experience
• Must have experience reading and deciphering Equifax credit reporting
• Ability to work Mon-Fri 8:30AM - 5:30PM, with evenings and Saturdays as needed (time will be offset)
• Ability to adhere to Consumer Lending regulations, policies and procedures along with Credit Union BSA and other compliance related requirements
• Prior experience working in a high paced detailed oriented role with a record of meeting sales goals
• Ability to use standard office equipment and systems
• Ability to review and analyze or interpret data and documentation
• Effective oral and written communication skills
• Must be self-driven with the ability to work independently to achieve sales goals
• Ability to collaborate and be an effective member of a team
• Ability to maintain confidentiality
• Excellent customer service skills
• Accuracy and detail-orientation
• Quality-focused

Additional Compensation

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $24.00 - $40.76 hourly, depending on experience and qualifications.

EEO Notice

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.

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ABA Routing Number: 256075025

For assistance, call our Member Service Center

M-F: 7:00 am-7:00 pm; Sat: 8:00 am-1:00 pm

703-709-8900

844-709-8900 (toll-free)

703-709-8919 (Hearing Impaired/TTY)

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