Required Experience & Knowledge
- 5+ years of mortgage servicing, investor reporting, loan accounting, or related servicing operations experience.
- Direct experience with ICE Mortgage Technology servicing systems (MSP or related ICE servicing platforms) required.
- Experience supporting Client (Client) Investor Reporting activities preferred.
- Working knowledge of mortgage servicing investor guidelines, remittance processes, and reporting requirements.
- CloseUnderstanding of loan-level accounting, reconciliations, and cash management functions.
- Knowledge of servicing transfers, loan acquisitions, loan sales, and investor onboarding activities.
Primary Responsibilities
- Review, research, and resolve investor reporting variances using ICE servicing systems and internal reporting tools.
- Perform loan-level analysis and correct reporting exceptions prior to investor remittance cycles.
- Generate and validate investor reporting and remittance data for Client portfolios.
- Ensure timely and accurate investor remittances in accordance with investor guidelines.
- Reconcile investor portfolios and custodial accounts to maintain data integrity and compliance.
- Research and resolve investor inquiries, reporting discrepancies, and remittance exceptions.
- Prepare wires, general ledger entries, and cash transactions supporting investor reporting activities.
- Partner with Investor Accounting and servicing departments to clear reconciling items and resolve operational issues.
- Assist with servicing transfers, boarding of new investors, and repurchase transactions.
- Support regulatory exams, internal audits, and compliance reviews through data analysis and documentation.
Technical Skills
- Advanced Microsoft Excel skills including:
- VLOOKUP/XLOOKUP
- Pivot Tables
- Conditional Formatting
- Data Analysis and Reconciliation
- Strong analytical, accounting, and problem-solving skills.
- Ability to interpret investor requirements and apply them to servicing operations.
- Experience utilizing reporting tools, servicing platforms, and data extracts to analyze portfolio performance.
Professional Competencies
- Strong attention to detail and accuracy.
- Ability to manage multiple priorities and meet strict deadlines.
- Effective verbal and written communication skills.
- Self-starter with the ability to work independently.
- Process improvement mindset with a focus on operational efficiency.
- Ability to develop, maintain, and enhance departmental procedures and controls.
Preferred Qualifications
- Associate's or bachelor's degree in accounting, Finance, Business, Mortgage Banking, or related field.
- Experience with Client Investor Reporting.
- Knowledge of GAAP and mortgage servicing accounting practices.