Consumer Lending Specialist
Compensation: $21.00 - $26.00 (Depending on Experience)
Join Our Team as a Consumer Lending Specialist
Are you passionate about helping people achieve their financial goals? Do you thrive in a fast-paced environment where customer service, attention to detail, and teamwork are key to success? If so, we'd love to hear from you!
As a Consumer Lending Specialist, you will play a vital role in assisting members throughout the lending process-from application to loan closing-while ensuring compliance with lending guidelines and delivering exceptional member service.
What You'll Do
As a Consumer Lending Specialist, you will:
- Assist members with consumer loan applications through phone, email, and online communication channels.
- Review and process loan applications accurately and efficiently.
- Submit completed loan applications to the underwriting team.
- Collect and organize supporting documentation requested by underwriters.
- Analyze credit bureau reports to identify additional lending opportunities.
- Assist with opening new member accounts related to Indirect and Gravity Loan programs.
- Partner closely with underwriters to coordinate loan closings and funding.
- Ensure all loans are processed according to established policies, procedures, and regulatory requirements.
- Maintain reports and documentation as requested by management.
- Provide consistent follow-up throughout the lending process to ensure an excellent member experience.
- Deliver exceptional service while building and maintaining positive member relationships.
What We're Looking For
Required Skills & Qualifications
- Strong customer service and relationship-building abilities.
- Excellent verbal, written, and active listening skills.
- Ability to multitask and prioritize effectively in a high-volume environment.
- Proficiency with Microsoft Office applications, particularly Word and Excel.
- Strong organizational and time-management skills.
- Detail-oriented with excellent problem-solving abilities.
- Self-motivated and driven to achieve results.
- Ability to work collaboratively as part of a team.
Education & Experience
- High school diploma or GED required.
- Minimum of two (2) years of consumer lending experience required.
- Retail sales experience preferred.
Physical Requirements
- Ability to sit for extended periods of time.
- Ability to use a computer and related office equipment for extended periods.
- Ability to occasionally lift up to 25 pounds.
Why Join Us?
At TENCU, we are committed to helping our members achieve financial success while fostering a positive and supportive workplace culture. We offer the opportunity to make a meaningful impact, grow professionally, and work alongside a team dedicated to delivering outstanding service.
Join a credit union that is dedicated to its people and its purpose.
TENCU is an Equal Opportunity Employer.
- This job opportunity is only open to local candidates in Tennessee*
No recruiters please