| Location | Calhoun, GA |
| Salary | $16.36–$26.17 Per Hour |
Our promise to you:
Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits
Schedule:
Full time
Shift:
Day (United States of America
Address:
1035 RED BUD RD NE
City:
CALHOUN
State:
Georgia
Postal Code:
30701
Job Description:
Work Schedule: Monday-Friday, 8am-5pm
Resolves consumer inquiries accurately and promptly.
Adheres to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.
Assesses supported department schedules to maximize utilization of resources and avoid scheduling conflicts.
Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.
Maintains current and thorough knowledge of all educational materials necessary to perform department services. Researches issues thoroughly and takes appropriate action to promptly resolve them. Documents all interactions thoroughly and updates consumer records consistently in the relevant technology systems. Achieves individual key department performance objectives, such as quality assurance and productivity. Other duties as assigned.
Knowledge, Skills, and Abilities:
Ability to articulate the mission of AH and the CxC Required
Strong attention to detail and ability to take initiative to resolve inquiries and issues Required
Demonstrated personal commitment to promoting and providing excelled customer service Required
Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues Required
Exhibits desire to continuously learn, improve service delivery, and work in a team environment Required
Ability to listen and document notes simultaneously Required
Ability to read, analyze, and interpret verbal and written instruction Required
Maintains high energy and positive attitude Required
Ability to remain calm under pressure Required
Adapts quickly to change and balances multiple priorities in a fast-paced environment with changing priorities Required
Ability to effectively present information and respond to questions from consumers, peers and management Required
Ability to define problems, collect data, establish facts and draw valid conclusions Required
Demonstrate organizational, time management and priority setting skills Required
Seeks to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication Required
Demonstrates regular, consistent and punctual attendance Required
Effective communicator in English, both orally and in writing Required
Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills Required
Technological aptitude to master multiple programs and technologies, including CRM, telephony, electronic health records, and other potential systems Required
Education:
Associate Preferred
High School Grad or Equiv Required
Work Experience:
Pay Range:
$16.36 - $26.17
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.