Part Time Customer Experience Coordinator TJ Maxx
Duluth, MN7 days ago
- $16–$16.50 Per Hour
| Location | Duluth, MN (Remote) |
| Salary | $66,626–$81,605 Per Year |
Construction Services Permit Coordinator
Salary
$66,626.00 - $81,605.00 Annually
Location
Duluth, MN
Job Type
Full-Time
Job Number
L26066
Department
Planning & Economic Development
Division
Construction Services
Opening Date
07/31/2026
Closing Date
8/23/2026 11:59 PM Central
FLSA
Non-Exempt
Bargaining Unit
Basic
Probation Period
12 months
Eligible List Duration
7 months
Job Posting Information
Construction Services has three Permit Coordinator positions that work in a cooperative environment, and receive support and assistance from others within the division.
SUMMARY/PURPOSE
To perform professional and technical work to provide information to the public, outside agency representatives and City staff in regard to laws, codes, ordinances, and requirements that apply to the construction and use of structures and land use. This position provides consultation related to zoning, building and engineering rules and procedures, and provides front-line customer service for the development process.
DISTINGUISHING FEATURES OF THE CLASS
Employees in this class work independently with considerable latitude to make decisions when applying rules, regulations, policies, and procedures. Employees in this class have a general knowledge of multiple departments work focus (planning, construction services, fire prevention, parking, engineering, rental housing) in order to direct citizens to the correct staff for the service needed.
SUPERVISION RECEIVED
For both one-of-a-kind and repetitive tasks, the supervisor makes specific assignments that are accompanied by clear, detailed, and specific instructions. Incumbents work as instructed and consult with the supervisor.
SUPERVISION GIVEN
Does not supervise.
PLEASE NOTE: This position does not have the ability to work remote.
Essential Duties & Responsibilities (other duties may be assigned)
Serve as primary point of contact to provide information related to construction, development, and use of land in the City, including building, zoning, and Uniform Development Code administration, planning division policies and procedures, and engineering policies and procedures.
Provide courteous, effective, and high quality service to the public by personally responding to requests for service or making appropriate referrals.
Provide information and assistance relating to the processing of various building and land use permits to members of the public and City staff, providing explanation of code requirements, City policies, and procedures that pertain to submitted plans and proposals.
Use GIS, permitting software, paper, microfilm, and other digital records to respond to questions, research property histories, and review plans and proposals.
Research and respond to inquiries and complaints using manual and electronic records.
Compile informational handouts answering commonly asked questions.
Communicate with applicants through permitting process orally and in writing.
Determine all necessary permits and applicable processes for proposed construction and land use.
Conduct preliminary reviews of plans for initial intake purposes, and determine if plans comply with applicable codes, ordinances, and regulations; present plans to other staff for detailed review.
Review assigned types of site, erosion control, and construction for minor residential projects such as garages and decks, plans, and approve when appropriate.
Coordinate the review of permits and plans for compliance with state and city requirements, and process and issue permits.
Work with others to improve processes and practices to improve service and efficiency.
Verify that applicants are licensed and bonded as required.
Act as review process project manager, coordinating with multiple City departments, applicants, and construction and design teams to obtain approval of plans and permits.
Attend preliminary project meetings, and assist project owners from start to completion of development projects.
Attend zoning pre-application meetings with architects, engineers, developers, and others to discuss projects in the preliminary zoning application phase and provide preliminary feedback as appropriate.
Assist with public outreach in the form of targeted events that serve to educate design professionals, contractors, and/or the general public about various building code topics, as well as permitting and review processes geared towards facilitating successful building projects.
Calculate and collect fees.
Maintain positive relationships with contractors, design professionals, homeowners, and others even in contentious situations.
Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
Other duties may be assigned.
Job Requirements
Education & Experience Requirements
A. Associates Degree in architectural drafting, building inspection technology, construction management, building trades, or civil engineering technology, or a related professional field, and one (1) year of related professional experience; OR a minimum of three (3) years of related education and/or verifiable professional administration of the building code as a field inspector, plans examiner, or permit technician, or engineering field experience.
License Requirements
A. Must obtain and maintain certification as an International Code Council Certified Permit Technician within 18 months of hire.
B. Must obtain and maintain certification through Minnesota Pollution Control Agency as an erosion and storm water control Construction Installer within 18 months of hire.
Selection Process Information
Education/Experience Review (100% of scoring process; 70 pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Alternative Exam Process: For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Right to Appeal: Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov.
Work Eligibility: In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education & Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov.
VETERANS PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections
To apply for Veterans Preference, the applicant must attach the required documents when submitting their application.
OPEN SELECTIONS
Veteran
Required Documents:
Disabled Veteran
Required Documents:
Spouse of Disabled Veteran
Required Documents:
Eligibility:
Spouse of Deceased Veteran
Required Documents:
Eligibility:
PROMOTIONAL OR INTERNAL SELECTIONS
Points are only awarded to Disabled Veterans score one time, on first promotional or internal only selection process after securing City employment.
Disabled Veteran
Required Documents:
Please refer to Minnesota Statute 197.455 for additional information about Veterans Preference.
Eligible City of Duluth employees earn a competitive salary and benefits package, including:
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
01
Do you have an Associates Degree in architectural drafting, building inspection technology, construction management, building trades, or civil engineering technology, or a related professional field, and one (1) year of related professional experience? OR a minimum of three (3) years of related education and/or verifiable professional administration of the building code as a field inspector, plans examiner, or permit technician, or engineering field experience? Please explain.
02
A requirement of this position is that within 18 months of hire, the new employee will need to obtain certification as an International Code Council Certified Permit Technician (the city will provide training and testing materials, and time to study) and a Minnesota Pollution Control Agency certification as an erosion and storm water control construction installer (a one day class). Do you have this ability to obtain the required certification?
03
Explain your experience providing courteous assistance to the public related to construction and development, including building, zoning, and government policies and procedures.
04
Describe your experience working cooperatively as a team member to accomplish an important goal. What was the goal or objective, what was your role in achieving this objective and to what extent did you interact with others on this project?
Required Question
Employer City of Duluth
Address 411 W 1st St
Duluth, Minnesota, 55802
Phone 218-730-5210