Description
Job Overview:
As a Connectivity Programs Manager, you’ll be responsible for performing functions to act as a liaison between the client and the organization to develop and implement products and services that add value to the client, guided by precedent and working within the limits of established policies
Compensation: $85k annually
FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.
Work Location: Scottsdale Corporate Office
Work Hours: Monday – Friday, 8a – 5p
Your Responsibilities:
- Collaborate with clients and properties to understand customer needs and add value.
- Implement systems, tools, technology, products, or services as established by the Connectivity Program team.
- Conduct meetings and follow up on program implementation.
- Ensure clients are aware of the benefits of partner cable programs.
- Evaluate program effectiveness, develop improvement plans, and make recommendations.
- Create a uniform experience across the market within individual connectivity provider’s program guidelines.
- Increase engagement of properties eligible for Partner Connectivity programs.
- Develop and conduct training on Partner Connectivity Programs.
- Conduct property audits and recommend appropriate connectivity program.
- Conduct research and maintain relationships with Partner Cable Companies.
- Assist in negotiating pricing with Partner Cable Companies.
- Track program performance using national team tools.
- Work with and adhere to processes and tools set up by the Dania Connectivity Program Team.
- Act as a subject matter expert and collaborate with various teams.
- Assist upper management with personnel actions and manage the Performance Evaluation process in case of team growth.
- Conduct business with high standards of personal, professional, and ethical conduct.
- Perform or assist with operations to maintain workflow and meet schedules.
- Participate in meetings and work groups to integrate activities and resolve problems.
- Follow safety precautions and all policies and Standard Operating Procedures.
- Perform special projects and other related duties as assigned.
Skills & Qualifications:
- Bachelor’s Degree in Business or related field from an accredited college or university
- 3-5 years of related experience; or equivalent combination of education and industry experience.
- Ability to prepare cost savings analysis.
- Excellent organization, planning, motivation, leadership, and interpersonal skills.
- Critical thinking, complex problem solving, judgment, and decision-making ability.
- Excellent customer service skills and strong knowledge of customer service principles.
- Excellent verbal and written communication skills.
- Excellent presentation skills.
- Strong work ethic, detail-oriented, and excellent organizational and multitasking skills.
- Proficiency in Windows and Microsoft Office.
- Ability to prioritize work, meet deadlines, and work well under pressure.
- Ability to work with sensitive or confidential information.
- Ability to work well in a team environment and independently.
- Experience describing and documenting project or client requirements.
What We Offer:
- 10 company paid holidays
- Paid volunteer time
- Paid sick and vacation time
- Medical, dental, vision
- HSA and FSA
- Company paid life insurance and Employee Assistance Plan
- Supplemental life, disability, accident, critical illness, hospital indemnity
- Identity theft, legal services
- Pet insurance
- 401(k) with company match
Physical Requirements:
This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit and walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
Frequent travel and/or driving to properties and/or client sites, both via car and/or air.
Disclaimer Statement:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel
national_recruiting@fsresidential.com
.
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at
national_recruiting@fsresidential.com
; we will respond in accordance with Local Law 144, within 30 days.