Job Overview:

As a Connectivity Programs Manager, you’ll be responsible for performing functions to act as a liaison between the client and the organization to develop and implement products and services that add value to the client, guided by precedent and working within the limits of established policies.

Your Responsibilities:

• Collaborate with clients and properties to understand customer needs and add value.
• Implement systems, tools, technology, products, or services as established by the Connectivity Program team.
• Conduct meetings and follow up on program implementation.
• Ensure clients are aware of the benefits of partner cable programs.
• Evaluate program effectiveness, develop improvement plans, and make recommendations.
• Create a uniform experience across the market within individual connectivity provider’s program guidelines.
• Increase engagement of properties eligible for Partner Connectivity programs.
• Develop and conduct training on Partner Connectivity Programs.
• Conduct property audits and recommend appropriate connectivity program.
• Conduct research and maintain relationships with Partner Cable Companies.
• Assist in negotiating pricing with Partner Cable Companies.
• Track program performance using national team tools.
• Work with and adhere to processes and tools set up by the Dania Connectivity Program Team.
• Act as a subject matter expert and collaborate with various teams.
• Assist upper management with personnel actions and manage the Performance Evaluation process in case of team growth.
• Conduct business with high standards of personal, professional, and ethical conduct.
• Perform or assist with operations to maintain workflow and meet schedules.
• Participate in meetings and work groups to integrate activities and resolve problems.
• Follow safety precautions and all policies and Standard Operating Procedures.
• Perform special projects and other related duties as assigned.

Skills & Qualifications:

• Bachelor’s Degree in Business or related field from an accredited college or university
• 3-5 years of related experience; or equivalent combination of education and industry experience.

• Ability to prepare cost savings analysis.
• Excellent organization, planning, motivation, leadership, and interpersonal skills.
• Critical thinking, complex problem solving, judgment, and decision-making ability.
• Excellent customer service skills and strong knowledge of customer service principles.
• Excellent verbal and written communication skills.
• Excellent presentation skills.
• Strong work ethic, detail-oriented, and excellent organizational and multitasking skills.
• Proficiency in Windows and Microsoft Office.
• Ability to prioritize work, meet deadlines, and work well under pressure.
• Ability to work with sensitive or confidential information.
• Ability to work well in a team environment and independently.
• Experience describing and documenting project or client requirements.

Physical Requirements:

This position works under usual office conditions.The employee is required to work at a personal computer as well as be on the phone for extended periods of time.Must be able to stand, sit and walk and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include ability to lift up to 30 lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Travel:

Frequent travel and/or driving to properties and/or client sites, both via car and/or air.