Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base. Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
Numbers & Facts
Location
IN
Description
Our Client, a Global Power Technology Leader company, is looking for a Connectivity Operations Analyst for their Remote location.
Responsibilities:
Root Cause Analysis & Troubleshooting Support
Perform detailed investigations to determine the root cause of communication failures.
Differentiate between hardware, firmware, network, installation, configuration, power, SIM, and customer infrastructure issues.
Work with Engineering, Product, Service, IT, and regional teams to validate findings and coordinate corrective actions.
Track recurring issues and identify systemic opportunities for improvement.
Track issue resolution progress and report overall fleet communication health.
Connectivity Monitoring, Analysis & Reporting
Monitor fleet connectivity across all customer accounts and identify non-communicating telematics devices.
Analyze connectivity trends using available monitoring tools and reports.
Validate communication status between telematics devices, cloud infrastructure, and customer networks.
Prioritize connectivity issues based on customer impact and business priorities.
Provide executive summaries highlighting major connectivity risks and recurring issues.
Continuous Improvement
Recommend improvements to connectivity processes and installation practices.
Support the development of standardized troubleshooting procedures.
Identify opportunities to automate connectivity monitoring and reporting.
Contribute customer feedback related to connectivity into product improvement discussions.
Customer Success Operational Support
Support customer onboarding activities and operational readiness for new customer deployments.
Assist with Customer Success operational projects, documentation, reporting, and process improvements to improve scalability across the growing customer base.
Provide operational support for strategic initiatives and cross-functional projects as business priorities evolve.