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Job Type
Full-time
Description
The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines.
Key Responsibilities
Pre-Staging
- Follow all SOPs, build guides, and platform-specific standards.
- Perform remote and onsite pre-staging of network equipment.
- Manage multiple pre-stages simultaneously while ensuring timely completion.
- Upload required documentation to Jira tickets for QA review.
- Accurately update task statuses in Jira and other related systems.
- Escalate issues appropriately through Slack and other communication channels.
- Maintain timely communication and responsiveness throughout the build process.
Team Contribution & Development
- Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements.
- Perform peer QA reviews on teammates' builds once trained.
- Collaborate with Inventory, Support, and other departments to resolve order and build-related issues.
- Complete training on new platforms and customer builds in a timely manner.
- Continue developing technical knowledge and work toward proficiency across additional platforms.
Schedule & Availability
- This is a full-time, onsite position based at our Austin, TX warehouse.
- The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs.
- Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise.
Physical & Work Environment Requirements
- Ability to lift up to 50 pounds with assistance.
- Ability to sit or stand at a workstation for extended periods.
- Ability to work comfortably with a laptop and standard lab equipment.
Requirements
Required
- Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations.
- Strong communication and customer service skills.
- Ability to perform remote pre-staging and coordinate effectively across teams.
- Proficiency with Slack, Google Workspace, and Jira.
Preferred
- Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience.
- CompTIA Network+, CCNA, or equivalent certification.
- Experience or exposure to multi-site rollout projects and firewall deployments.
Key Skills
- Networking Fundamentals
- Customer Communication & Service
- Documentation & Quality Assurance
- Cross-Team Collaboration
- Organization and Time Management
- Attention to Detail