Configuration Consultant

As a Configuration Consultant, you will update and maintain the online benefits enrollment and benefits administration (eEnrollment) platform to conform to client-specific requirements for our existing clients. These modifications are made annually for Open Enrollment and also occur as changes to benefit plans or structure take place. Our clients and internal teams will look to you as an expert for eEnrollment configuration and best practices. You'll ensure the overall quality of the software configuration as well as provide input on the application design, development, testing, and deployment to meet the client s business requirements and satisfaction.

The Configuration Consultant will work with Customer Support Management, Operations Management, Import Services, and Data Analysts to make the Open Enrollment experience as seamless as possible. The Configuration Support Consultant will also work with other teams internally to assist in writing application requirements, manage map development and to perform client testing.

Configuration requirements for each clients renewal, or off-cycle change, is sent to the Configuration Support Consultant who will update our platform and perform a series of tests while working with Customer Support Specialists, Carrier Representatives, and HR Administrators to ensure the final results match their requirements. Configuration projects typically take 1 day to 2 weeks to complete while working with multiple clients at a time. Milestone tracking in a customer record management tool is required to maintain up to date metrics delivered internally and/or to Carrier Representatives.

Our Configuration Consultants offer a professional image, conveying knowledge, integrity and a commitment to ensuring complete customer satisfaction. Each associate has the opportunity to participate in continuing education activities while staying current with the latest information available. As a company, we invest in each person to ensure we maintain the best resources.

Responsibilities:

• Manage multiple client configuration projects simultaneously
• Work efficiently within tight timeframes in a fast paced environment
• Act as liaison/facilitator across technical and operational departments
• Maintain high accuracy and quality of configurations
• Meet dates within project plan/timeline and keep open lines of communication with team members
• Work to ensure client needs are understood and met and integrated within enrollment, payroll and electronic data interchange platforms
• Participate in requirements gathering discussions
• Maintain a thorough knowledge of eEnrollment
• Continually learn and become an expert on software that is updated quarterly
• Expect to manage a heavier work load and be available during non-standard working hours during Open Enrollment Season (September - December)

• Bachelor s degree
• Prefer professional experience in managing client relationships and external client projects, working with data, or in an analytical role
• Excellent multi-tasking skills required to carry out multiple projects on time
• Excellent communication skills
• Professional experience working with external clients in a team environment
• Knowledge of benefit plans/structures is a plus
• Able to write technical and operational process documents as needed