CONFERENCE SERVICES MANAGER
Reports to the Director of Sales, position is exempt
WHAT''S IN IT FOR YOU
- $60,000 - $62,000 Annual Salary Range
- Performance Based Incentive Plan
- Paid Vacation, Sick Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- Employer Paid Basic Life and AD&D
- Discounted pet insurance available through ASPCA
- 401(k) Retirement Plan with employer match
- Strong sense of belonging through diversity, equity, and inclusion
Interested? Please read on...
THE ROLE
This role requires the tenacity to create memorable experiences and unique events within our event spaces. If you are known to have the grit that is associated with an entrepreneurial spirit, then we invite you to your next career opportunity. This position will oversee all aspects of the details surrounding the group and/or events for corporate and/or association segments. A creative mind must accompany this position to work alongside our operations team to find ways to customize each event with set-up, food and/or beverage, etc. to provide the best-in-class experience for our clients.
WHAT YOU WILL DO
- Uphold and role model the company's principles of People, Place, and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition, and translocal hospitality
- Contact and review with the client all details to ensure the successful execution and flow of contracted programs including but not limited to banquet event orders, all food and beverage, and meeting needs, rooming lists, ground transportation, special room service needs, group resumes, master account billing, audio visual and box handling
- Lead Resume and BEO meetings to effectively coordinate with various departments and make updates to resumes for internal guests
- Meet and greet client, oversee a formal pre-con or informal needs review with appropriate hotel stakeholders
- Communicate with team and inspect that all details are correct and represent clients' expectation to the hotel
- Close out file by checking billing and working with accounting on any adjustments post-meeting
- On an ongoing basis, review function book to maximize client flow and revenue optimization
- Work to upsell events to achieve higher B&C revenues, AV, and additional needs for client
- Assist in annual competitive analysis of banquet costs, development of new menus, food and beverage minimums, and meeting rental costs
- Conduct client site inspections post-contract phase, coordinate tastings for events
- Be aware of the overall set up and implementation of events and meetings
- Communicate with relevant departments to ensure proper servicing of accounts
- Empower employees to intuitively serve each guest, employee, visitor, or client
- Follow your instinct and use your best judgment to create experiences for guests that are thoughtful and genuine
- Provide undivided attention to each guest
- Demonstrate a high degree of drive and determination
- Work cooperatively with other people in order to achieve a common goal
- Always under-promise and over-deliver
- Curate and detail all on-property hotel events
- Actively participate in recruitment, coaching, training, development, performance reviews, discipline of staff
- Proactively communicate and actively solve problems.
- Meet tight deadlines while working in a very fast-paced environment
- All other responsibilities assigned by management
WHAT YOU WILL NEED
- Bachelor's degree in sales, marketing, communications or hospitality, or equivalent experience respected
- Flexible in being present during events that occur in the evening or during weekends
- Demonstrated experience in forming local connections, developing business and achieving sales targets
- Professional proficiency of the English language in reading, writing and verbal communication
- Experience with sales systems, catering software, and organizations such as Delphi, Knowland, etc.
- Proficiency in Microsoft Office applications such as Excel, Outlook, PowerPoint, Word, etc.
HOW YOU LEAD
- Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego
- Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders
- Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation
- Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality
WHO WE ARE
Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.
While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.
The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
#mgl