Conference Services Manager- InterContinental Boston

Do you see yourself as a Catering & Conference Services Manager?

When you're a part of IHG, you're more than your job title. And that's what we love - the individual talents, interests and dreams that make you who you are. Join us and we won't expect you to conform to any stereotype - because we know that a team with different perspectives and passions can only make us stronger.

HOTEL OVERVIEW: For 70 years, the InterContinental Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental Boston is a landmark of luxury; top rated on Trip Advisor for Boston hotels, named one of the 'Best Hotels in the World'' by Condé Nast Traveler magazine. The property overlooks Boston''s historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full-service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Boston.

Position Summary

The Catering & Conference Services Manager is responsible for planning and executing all aspects of group room blocks, meetings, conferences, and catering events from contract turnover through event completion. Your role is to serve as the liaison between clients and hotel departments, ensuring exceptional service, flawless execution, and an outstanding guest experience that reflects the hotel''s luxury standards.

Remote Work Opportunity: Employees may be eligible to occasionally work remotely, after completing an initial onboarding period; subject to satisfactory job performance and business needs.

Key Responsibilities

• After the sales contract is executed, you will serve as the primary point of contact for clients, through event completion and billing closure.
• Coordinate all aspects of meetings, multi-day conferences, social events (galas, fundraisers, etc.), and room blocks.
• Conduct pre-convention, planning, and post-event meetings with clients and hotel leadership.
• Prepare and distribute detailed banquet event orders (BEOs), group grids/resumes, and diagrams for Client and Hotel
• Collaborate with Sales, Banquets, Culinary, Front Office, Housekeeping, Engineering, Security, Audio Visual, and other departments to ensure seamless event execution.
• Respond promptly to client requests and proactively resolve issues before and during events.
• Ensure meeting spaces are set according to BEOs and Diagrams and Hotel Standards.
• Coordinate guestroom blocks, VIP arrivals, amenities, transportation, and special requests for group clients.
• Manage event changes, rooming lists, billing instructions, and function space adjustments as needed.
• Review event billing for accuracy and assist with final account reconciliation.
• Maximize client satisfaction while identifying opportunities to increase revenue through upselling of hotel services and amenities.
• Maintain strong relationships with repeat clients and event planners to encourage future business.
• Ensure compliance with hotel policies, safety standards, and service procedures.
• Participate in daily operations meetings and department briefings

Qualifications

• Bachelor''s degree in Hospitality Management, Business Administration, or a related field preferred.
• Minimum of 3-5 years of conference services, catering, event management, or luxury hospitality experience.
• Experience in a luxury hotel, resort, or full-service convention property preferred.
• Strong knowledge of banquet operations, food and beverage service, and event logistics.
• Proficiency with hotel property management systems (Amadeus Delphi/Meetings & Events, Social Tables, Opera, or similar platforms).
• Excellent organizational, time management, and multitasking abilities.
• Exceptional written and verbal communication skills.
• Strong problem-solving skills with the ability to remain calm under pressure.
• Ability to build lasting client relationships through professionalism and attention to detail.
• Flexible schedule, including evenings, weekends, and holidays as business demands require.

What we offer

Salary: $72,000

We offer a competitive financial and benefits package which includes medical, dental, vision, disability and life insurance support, and a matching 401k plan. We offer complimentary dry cleaning and employee meals. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we''ll give you the room to be yourself.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual''s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law