Conference Service Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality portfolio located in the heart of Riverside, California. Featuring 238 guest rooms and over 160,000 sq ft of meeting and event space, this AAA Four-Diamond, National Historic Landmark spans an entire city block and offers a truly unique and dynamic environment for hospitality professionals.

At The Mission Inn Hotel & Spa, we are proud to deliver exceptional service within a setting rich in history and architectural beauty. As a member of our team, you'll be part of a community-driven environment where collaboration and connection are at the core of everything we do. Our work is purpose-driven, rooted in preserving the legacy of this iconic property while creating meaningful experiences for every guest.

We offer a wide range of opportunities across multiple departments, including guest services, food and beverage, housekeeping, sales and events, and more. Whether you are beginning your career or looking to grow within the industry, you'll find a supportive culture where your contributions are impactful and recognized.

Joining our team means becoming part of a people-first culture where your development and success are a priority. If you're ready to build your career at an iconic destination known for its history, scale, and influence, we invite you to explore opportunities at The Mission Inn Hotel & Spa and apply today.

What you will have an opportunity to do:

Position Summary

The Conference Services Manager serves as the primary liaison between clients and hotel

departments following the sale of meetings, conferences, conventions, social events, and group

business. This position is responsible for planning, coordinating, and executing all event details to

ensure exceptional guest satisfaction, seamless operations, and achievement of hotel revenue goals.

Essential Duties and Responsibilities

• Act as the primary point of contact for clients from contract turnover through event

completion.

• Coordinate all aspects of group meetings, conferences, conventions, and special events,

including guest rooms, meeting space, food and beverage functions, audiovisual

requirements, transportation, and special requests.

• Conduct pre-convention, planning, and onsite meetings with clients to review event

requirements and expectations.

• Prepare and distribute Banquet Event Orders (BEOs), group resumes, and other event

documentation accurately and in a timely manner.

• Communicate event details effectively to all operational departments, including Banquets,

Culinary, Front Office, Housekeeping, Engineering, Security, and Audio Visual teams.

• Facilitate weekly BEO and operations meetings to ensure event readiness and successful

execution.

• Monitor group room blocks, pick-up reports, and event revenue to maximize profitability

and minimize attrition.

• Manage event changes and resolve client concerns promptly and professionally.
• Conduct site inspections and property tours as needed.
• Ensure compliance with hotel policies, service standards, and contractual obligations.
• Maintain strong client relationships to encourage repeat business and positive referrals.
• Review final billing for accuracy and assist with collection of outstanding balances when

necessary.

• Collaborate closely with the Sales team to support revenue generation and client retention

efforts.

• Stay informed of industry trends and best practices to enhance guest experiences and

operational efficiency.

Qualifications

Education and Experience

• Bachelor's degree in Hospitality Management, Business Administration, or a related field

preferred, but not required.

• Minimum of three (3) years of experience in conference services, event management,

catering, hotel operations, or a related hospitality role.

• Luxury hotel service standards experience, VIP guest experience, and coodination of

weddings, galas, and high profile social events preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of hotel operations, banquet service, and event planning.
• Excellent organizational and project management skills with the ability to manage multiple

events simultaneously.

• Exceptional verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Ability to work effectively with clients, vendors, and internal teams.
• Proficiency with Microsoft Office Suite and hotel sales and catering software systems.
• Strong problem-solving and decision-making skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business

needs require.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to move throughout the hotel property, including meeting and event spaces.

Work Environment

This position operates in a professional hotel environment with frequent interaction with guests,

clients, and team members. The role requires a high level of professionalism, attention to detail, and

responsiveness to client needs.

FLSA Status

Exempt

What are we looking for?

Compensation:

$70,304

• $70,304

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.