ROLES & RESPONSIBILITIES: 

• Supporting the registration of guest and the arrival experience for all clients and visitors to the conference center & office.
• Delivering an elevated white glove experience in supporting all inquiries and questions.
• Manage a high volume of reservations, emails, tickets and ensuring the accurate booking of all meetings, events and visitor offices. Must be proficient in Microsoft – Excel & Outlook.
• Collaborating with internal departments (AV, Facilities, Catering) to ensure seamless meeting experience
• Remain communicative and organized when partnering with team to ensure all details are up to date
• This role requires employee to be mobile and moving around the conference center and sometimes at a reception desk to ensure all guests are escorted to their final destination
• Assisting with setting up and breaking down room set ups for offices, meetings and events when necessary.
• Provide personalized recommendations for dining, entertainment, and local attractions based on guest preferences
• Identify VIP guests and deliver elevated, personalized service to exceed expectations
• Monitor guest safety and respond to emergencies in accordance with established procedures
• Collaborate with security and management to address safety or security concerns

KNOWLEDGE, SKILLS & ATTRIBUTES: 

• Strong customer service orientation with a client-first mindset  

• Excellent verbal and written communication skills  

• Strong interpersonal skills with the ability to build rapport quickly  

• Knowledge of local attractions, dining, and entertainment options  

• High attention to detail and organizational skills  

• Ability to multitask and prioritize in a fast-paced environment  

• Problem-solving skills with sound judgment and decision-making ability  

• Ability to maintain confidentiality and professionalism at all times  

• Proficiency in Microsoft Office and reservation/booking systems  

• Positive attitude, adaptability, and a proactive approach to guest service  

• Ability to lift or move 40 lbs. or greater

• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

• Ability to walk, bend, kneel, stand or sit for an extended period of time

QUALIFICATIONS: 

Education: High school diploma or equivalent required;

Experience: Minimum of 1 year of experience in hospitality, concierge services, customer service, or a related field 

Technical Skills: 

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Experience with reservation or property management systems preferred  

• Familiarity with communication and booking platforms 

The Compensation range for this role is 22.00 to 25.38 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)