| Location | Palo Alto, California |
What you will do:
Act as an Incident Commander for emergencies and response
Attend project meetings upon request to assess the security implications of proposed changes
Coordinate the initial response to medical emergencies, fires, evacuations, suspicious activity, threats, and other critical incidents
Complete documented closing procedures, including public closure, safety sweeps, equipment return, alarm activation, and confirmation with GSOC
Complete Daily Activity Reports, incident reports, KPI submissions, and other required documentation accurately and on time
Create, issue, activate, modify, deactivate, recover, and document employee, visitor, vendor, contractor, and temporary badges.
Develop relationships with clients, facilitate collaboration, and have the ability to influence informally across different departments within the team
Document CCTV observations, alarm activity, security-system issues, and actions taken in the Daily Activity Report or applicable incident report
Immediately report camera outages, access-control failures, alarm malfunctions, or other security-technology issues to Surefox ISOC, the Field Supervisor, and the designated client contact
Follow all Surefox policies, client requirements, post orders, emergency procedures, and applicable California BSIS standards
Maintain accountability, communication, and scene awareness during incidents until relieved by external public-safety personnel
Maintain clean, professional, and brand-appropriate grooming and appearance throughout every shift
Maintain control of the assigned post while monitoring public, restricted, and operational areas
Monitor entrances, lobbies, stairwells, access-controlled doors, restricted areas, and other assigned locations
Monitor CCTV cameras, video-management systems, alarms, and other security platforms for suspicious activity, unauthorized access, safety concerns, and operational irregularities
Participate in after-action reviews and recommend improvements to site readiness, procedures, training, and security operations
Provide professional access control and deliver warm, brand-appropriate service to visitors, employees, vendors, and business partners
Report to work punctually and complete documented opening procedures, including key retrieval, GSOC notification, alarm disarming, safety inspections, equipment issuance, and preparing the site for daily operations
Watch for unusual activity and respond immediately and safely to emergency situations on site
Work independently and adapt to various work-paces while always maintaining a high level of attentiveness and energy
Verify employee, visitor, vendor, contractor, and temporary-worker access using approved credentials and client procedures
Use professional communication, verbal de-escalation, and appropriate disengagement techniques to address challenging situations
How you will operate:
This is an unarmed role in low-rise building. You will perform all responsibilities within your training, authority, assigned post orders, client procedures, Surefox policies, and applicable California BSIS requirements.
While performing this role, you must be able to:
Maintain a visible, alert, professional, and customer-focused presence throughout your shift
Use professional presence, situational awareness, access control, CCTV monitoring, verbal de-escalation, disengagement, accurate reporting, and timely escalation as your primary security tools
Verify authorization before issuing credentials or granting access to controlled areas
Operate badging, access-control, CCTV, alarm-monitoring, and reporting systems only for authorized business purposes
Protect access records, credentials, security-system information, video footage, and personally identifiable information from unauthorized access or disclosure
Monitor security systems proactively and immediately report suspicious activity, system failures, unauthorized access, or safety concerns
Communicate clearly and professionally with employees, visitors, vendors, client representatives, Surefox leadership, and emergency responders
Follow the established chain of command while using sound judgment to escalate urgent threats immediately
Use calm, respectful verbal de-escalation and maintain a safe distance when addressing disruptive, aggressive, or unauthorized individuals
Avoid physical confrontation whenever safe disengagement and assistance from supervisors, ISOC, or emergency services are reasonably available
Prioritize life safety during emergencies by contacting 911 when appropriate, followed by Surefox ISOC, your supervisor, and the designated client representative
Document activities, incidents, system issues, notifications, and actions taken in a factual, objective, chronological, and timely manner
Adapt quickly to different assignments, schedules, post orders, supervisors, and operational environments while maintaining consistent Surefox standards
What is required:
Ability to remain calm, decisive, and professional during emergencies
Ability to effectively communicate with people at all levels and from various backgrounds with excellent customer-service skills
Ability to remain standing or walking for extended periods and conduct interior and exterior patrols
Ability to operate radios, mobile applications, alarm panels, access-control systems, and other basic security technology
Ability to understand and follow written and verbal instructions
Ability to work independently and as a team member
Availability to work assigned shifts, weekends, holidays, and approved overtime when operationally required
Clear and professional written communication, including activity and incident reporting
Commitment to confidentiality, discretion, and client privacy
Current California BSIS Guard Registration Card, carried while on duty
Current CPR and First Aid/AED certification, carried while on duty
Experience monitoring CCTV cameras, video-management systems, alarms, and other security platforms
Must be able to pass an extensive background check and drug screening (Surefox will consider for employment qualified applicants with criminal histories in a manner consistent with all requirements of State and local laws, regulations or codes)
Must be eligible for employment within the United States
Must have a high school degree or equivalent
Must live within driving distance or be willing to relocate
Previous experience in security, concierge security, hospitality, customer service, the military, or law enforcement
Reliable attendance and ability to report to work on time consistently
Strong situational awareness, verbal de-escalation, and sound judgment
What is preferred:
Experience in high-profile, hospitality-focused, or brand-forward environment
Strong working knowledge of Microsoft Office, Google Workspace, mobile reporting applications, and electronic incident-management systems.
Experience with visitor-management platforms and employee onboarding and offboarding processes
Advanced experience operating electronic badging, access-control, CCTV, video-management, and alarm-monitoring systems
Experience conducting credential audits, reviewing recorded video, and preserving video evidence documentation
Knowledge of downtown San Francisco operating conditions, including protests, property crime, transient activity, and seismic risks
FEMA ICS or NIMS training, including ICS-100, ICS-200, IS-905, IS-906, IS-907, IS-912
Prior incident commander, supervisory, GSOC, or emergency-response experience
If you share our values and are ready to build your next career, we want to hear from you!