$21.02 - $29.32 Hourly Rate (Based on years of experience). With bonus opportunities.
Westminster Place | Full Time | Community Life Department | 8:00am - 4:00pm | 5 Days a week
Are you looking for a team where you can bring your passion, strengths, and best self as a Concierge Supervisor?
At Westminster Place, you’ll join a mission‑driven community where employees work together to deliver a truly personalized experience for our residents. Our team values collaboration, compassion, and shared expertise, and we’re searching for individuals who lead with heart and help create a positive, uplifting environment.
If you’re someone who enjoys making a difference, building meaningful connections, and contributing to a workplace centered on wellness, independence, joy, and security, you’ll feel right at home here.
Why YOU Will Love Working With Us
Comprehensive Benefits That Care for You
- Health & Wellness: Medical, dental, vision, Wellhub, and onsite fitness
- Financial Security: PTO rollover/sellback, 403(b) with match, commuter benefits, financial counseling
- Peace of Mind: Life insurance, disability coverage, EAP support
- Growth & Development: Tuition reimbursement, scholarships, mentorship, and career pathways
- Community & Connection: Engagement events and 24/7 chaplain counseling for emotional/spiritual support
Key Responsibilities
- Create and maintain an exceptional arrival and welcome experience for residents, families, guests, vendors, and prospective residents.
- Build positive relationships with residents and families while maintaining confidentiality, professional boundaries, and resident dignity.
- Provide service recovery support by addressing concerns, coordinating resolutions, documenting issues, and ensuring timely follow-up.
- Oversee all day-to-day operations, staffing, and efficiencies at Concierge stations.
- Answer and appropriately route all incoming telephone calls.
- Offer general information, directions, and assistance to residents, visitors, staff.
- Inventory and coordinate resource materials used by the staff at concierge desks.
- Manage package receipt and distribution, dry-cleaning coordination, lost-and-found procedures, resident directories, key control, and mail-related services.
- Record donations to the Geneva Program.
- Screen visitors; requests that visitors sign registration book; notifies residents of guests' arrival.
- Notify Public Safety staff if there is an emergency.
- Hire, onboard, train, coach and supervise the Concierge team.
- Promote teamwork, accountability, cross-functional collaboration among the staff.
- Develop, review, refresh, training procedures, resource guides, service protocols.
Qualifications & Skills
- Minimum of two years of customer service experience, hospitality, concierge, resident services, or guest services experience.
- Minimum of two years of supervisory or leadership experience preferred.
- Experience working with older adults, senior living communities, healthcare environments, customer-focused service organizations preferred.
- High School diploma or GED required.
- Associate’s or bachelor’s degree in hospitality management, business administration, communications, gerontology, human services, or a related field preferred.
- English language proficiency
About Presbyterian Living
Presbyterian Living is an independent, not‑for‑profit senior living organization offering a full continuum of care—including independent living, assisted living, skilled nursing, and memory care. Since 1904, we’ve welcomed people from all backgrounds across our communities in Evanston (Westminster Place & Ten Twenty Grove), Lake Forest (Lake Forest Place), and Arlington Heights (The Moorings).
What sets us apart is our commitment to people - residents, families, and employees alike. We’re a compassionate, mission‑driven organization where team members feel supported, valued, and inspired to make a meaningful difference each day.
Ready to Join a Team That Feels Like Family?!
If you're passionate about helping others, excited to grow in your career, and eager to make a real impact, we’d love to meet you.
Apply today and discover the difference you can make at Westminster Place!