CONCIERGE-PRN

This is a PRN Position

Compensation Range: $20.43 to $26.65

Non-Exempt Position

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

• N/A

Position-Specific Performance Expectations, Duties, and Responsibilities:

• Must approach daily work activities with an “everything is my job” attitude.
• Must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language.
• Must be able to pleasantly accommodate/communicate with a broad range of guests with a variety of needs.
• Must have the ability to smile for an entire shift and convey genuine enthusiasm and happiness.
• Function as a daily liaison between employees, patients, visitors and the MRH Admin team.
• Must be proactive, approachable, and solution-focused.
• Develops, implements, and monitors scripting tools to be utilized throughout the hospital in accordance with service excellence programs.
• Must have strong conflict resolution skills and the ability to de-escalate angry or displeased guests.
• Must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability.
• Must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
• Maintains an outstanding attendance record.
• Must understand the organizational structure and be capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level.
• Must be comfortable with empowerment to make decisions and take action with the best interest of MRH in mind.
• Must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees.
• Must set an example for customer service for all employees to emulate.
• Makes recommendations for new/additional services and amenities based on customer feedback.
• • Must be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community.
  • Seeks an understanding of MRH’s strategic plan expectations and is willing to proactively identify and seek resolutions when something is not up to standard.
  • Upholds dress code standards without fail.
  • Develops strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses.
  • Develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner. Such services include: dining room hours, information and menus; facility services, hours and locations; physicians, key staff and administration, etc.
  • Serves as a primary resource for visitors and guests seeking information, assistance, or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience.
  • Performs other duties as assigned.

  Organization-Specific Performance Expectations, Duties, and Responsibilities:

  • Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
  • Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
  • Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
  • Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
  • Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
  • Maintains strict patient confidentiality at all times.
  • Reports to work punctually and completes assigned duties within established timeframes.
  • Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
  • Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
  • Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

  QUALIFICATIONS

  • Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
  • Must be legally authorized to work in the United States.
  • Must successfully pass a background check.
  • Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
  • Must complete an Employee Health meeting prior to starting employment.