Concierge Opportunities, Hope Lodge - New Location in San Antonio (Various Shifts Available)

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

Hope Lodge provides a welcoming and supportive home away from home for cancer patients and their caregivers who travel for treatment. As we prepare to open our doors, we are building a talent pool for a variety of non-exempt opportunities.

If you enjoy helping others, delivering exceptional customer service, and being part of a team that makes a meaningful difference, we invite you to apply and explore opportunities with Hope Lodge San Antonio.

Concierge, Hope Lodge Opportunities

Pay Rate: $19.50/hour

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in and check-out, responds to inquiries, and coordinates transportation and security-related needs.

Various schedules available:

• Sunday-Wednesday, 8:00 a.m.- 4:00 p.m.
• Sunday-Wednesday, 4:00 p.m.- 12:00 a.m.
• Thursday-Saturday, 4:00 p.m.- 12:00 a.m.

Hope Lodges operate 24 hours a day, 7 days a week. We offer full-time and part-time opportunities across daytime, evening, overnight, and weekend shifts. Shift differential pay is available for eligible hours worked outside of regular daytime schedules.

Shift Differential Pay

• 10% differential for hours worked Monday through Friday between 6:00 PM and 12:00 AM
• 15% differential for hours worked on Saturday and Sunday between 5:30 AM and 12:00 AM
• 20% differential for hours worked between 12:00 AM and 5:30 AM

ESSENTIAL FUNCTIONS:

• Greet guests and manage check-in and check-out procedures (30%) 

• Provide information about lodge amenities and community resources (20%) 

• Coordinate transportation & EMPOWER Program services and schedules (15%) 

• Respond to guest requests, concerns, and emergencies (15%) 

• Maintain organized front desk area and accurate guest records (10%) 

• Monitor lobby security and implement safety protocols (10%) 

EXPERIENCE/QUALIFICATIONS:

•  ​High School Diploma or Equivalent​  

• Additional education or training in hospitality management or customer service is a plus. 

• Previous experience in hospitality, guest services, or a related field is preferred. 

• Minimum 1 year of Customer Service Experience 

KNOWLEDGE, SKILLS, AND ABILITY: 

• Strong communication and interpersonal skills 

• Ability to work independently and multitask 

• Proficiency in Microsoft Office and multi-line phone systems 

• Excellent customer service and problem-solving skills 

• Ability to work flexible hours including evenings/weekends 

TRAVEL REQUIREMENTS:

• Minimal travel required 

PHYSICAL REQUIREMENTS:

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests. 

• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation. 

• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions. 

• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day. 

HIRING PROCESSWhat you can expect:

Target Start Date:November 30, 2026We're looking to have our new team members start on or around this date, pending completion of the hiring process and any pre-employment requirements.

• Apply OnlineSubmit your application online. Our recruiting team will review applications and contact qualified candidates to schedule a phone screening.
• Recruiter ScreenMeet with a recruiter to learn more about the role and share your background, experience, and interest in the position.
• Hiring Manager InterviewCandidates who successfully complete the recruiter screening will be invited to interview with the Hope Lodge hiring manager(s).
• Decision & Next StepsFollowing the interview process, candidates will be notified of their status and any next steps.

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ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.