Concierge Hospitality.MS Onsite

The ideal candidate will have strong communication and interpersonal skills, a professional demeanor, excellent organizational abilities, and the ability to effectively resolve guest and workplace-related issues. This position will work closely with office administration and serve as a key point of contact for visitors, clients, employees, meeting hosts, and vendors.

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Workplace Coordinator / Receptionist
New York, NY 10004
12 Months

Position Summary

We are seeking a professional and customer-focused Workplace Coordinator / Receptionist to support front-desk, workplace, administrative, and facility operations at a Fiserv corporate location.

This position will work closely with office administration and serve as a key point of contact for visitors, clients, employees, meeting hosts, and vendors. The successful candidate will represent the customer’s culture and maintain a professional, welcoming environment while providing exceptional customer service.

The ideal candidate will have strong communication and interpersonal skills, a professional demeanor, excellent organizational abilities, and the ability to effectively resolve guest and workplace-related issues.

Key Responsibilities:

• Greet and welcome all visitors, guests, clients, and employees in a professional and courteous manner.
• Validate visitors against approved guest lists and assist with the check-in and badge process.
• Work closely with site security to facilitate visitor access to the customer lobby.
• Serve as a liaison between meeting hosts and guests during the check-in process.
• Provide concierge services to guests, clients, and employees, including facility tours and recommendations for hotels, restaurants, and local points of interest.
• Manage conference room scheduling and ensure meeting rooms are properly set up before scheduled meetings.
• Prepare for key client visits, including signage, workspace preparation, meeting room setup, and other special requirements.
• Coordinate catering arrangements with internal support staff and external caterers.
• Assist with audio/visual equipment for meetings and presentations.
• Support company events, parties, department meetings, group functions, and other workplace activities.
• Provide backup clerical and administrative support to Executive Assistants.
• Maintain and update company phone lists and speed-dial directories.
• Assist with reception, copying, mail services, shipping and receiving, sorting, and distribution of products and supplies.
• Process and distribute incoming and outgoing mail.
• Assist with the daily management of workplace and facility operations.
• Support vendor procurement and coordination for special projects.
• Assist with creation of proposals in customer systems and print production environments.
• Provide support to executive-level and client-facing personnel.
• Assist with client travel arrangements when required.
• Support other departmental and non-client business activities as needed.
• Represent the culture and professional standards of both Ricoh and the customer.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• 1–3 years of experience in customer service, reception, workplace services, hospitality, office administration, or a related field.
• Strong customer service and communication skills.
• Professional and polished demeanor with the ability to interact effectively with executives, clients, visitors, employees, and vendors.
• Excellent organization and coordination skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with PCs and Microsoft Office/Microsoft 365 applications.
• Ability to operate or assist with audio/visual equipment.
• Ability to work independently with minimal supervision.
• Strong attention to detail and ability to manage multiple priorities.
• Previous experience working in a corporate or headquarters environment is preferred.

Physical & Workplace Requirements

• The employee may be required to stand for periods of time while interacting with employees, visitors, and guests.

• Must be able to adhere to the company standard of lifting up to 50 lbs.
• No driving is required.
• Onsite parking is not available; public transportation is available.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.