Concierge & Event Specialist

Visit Fort Collins (VFC) is Fort Collins' destination marketing organization, dedicated to driving economic vitality through tourism. We are a team of passionate, strategic professionals who champion the visitor economy — connecting partners, inspiring travelers, and advocating for the growth of our destination. Our culture is built on dependability, adaptability, and curiosity, and we hold ourselves to a high standard of communication, collaboration, and results. At VFC, growth isn't optional — it's our mindset. We're multipliers who think big, ask bold questions, and work together to ensure Fort Collins thrives.

About This Role: A Concierge & Event Specialist at Visit Fort Collins serves as the ultimate ambassador for the community — bringing together the best of two worlds. Like the celebrated concierges at Disney and The Ritz-Carlton, they lead with meticulous attention to detail and a genuine ability to anticipate guests' needs, ensuring every visitor interaction feels personalized and memorable.

That same dedication carries seamlessly into event facilitation. Like skilled professionals behind the scenes of a Broadway production, our Concierge & Event Specialists ensure every element of an event runs seamlessly — from precise setups and A/V troubleshooting to vendor communication and on-site logistics. Whether welcoming a first-time visitor or supporting a large conference, this role is defined by one consistent standard: exceptional, proactive service that showcases Fort Collins as a premier destination for travelers and gatherings alike.

This position requires a flexible, highly variable schedule—including days, nights, weekends, and holidays.

Compensation: $18-$22/hr
Hours: Varies; Part-time (15-20 weekly hours). This position is not eligible for benefits.

Hours of Operation	8:00 AM to 5:00 PM. Monday through Saturday; 11:00 AM to 4:00 PM Sunday.
Work Schedule	Varies; Part-time (15-20 hours weekly)
Evenings/Weekends/OT	This position requires a flexible, highly variable schedule—including days, nights, weekends, and holidays.

Essential Duties & Responsibilities:
In this role, you'll seamlessly move between welcoming visitors and supporting events — often in the same shift.
Visitor Services – 50%

• Greet and ensure every guest receives one of a kind high-quality customer service, including phone inquiries.
• Provide guests with resources, itineraries, and information about Fort Collins activities, shops, museums, and restaurants.
• Proactively seek out information and activities within the community that visitors may be interested in.
• May promote and work at on- and off-site special events, mixers, or sports tournaments.
• Request and record visitor information to capture visitation statistics for enhanced marketing and outreach efforts.
• Must be able to fully execute gift card transactions for the Downtown Development Authority which positively impacts sales of downtown retailers and restaurants.
• Ensure that all displays and supplies are always stocked, neat and orderly.
• Demonstrates a strong desire to share the wide variety of positive aspects associated with visiting, working in, and living in our community and our state.
• Assist with local or Colorado hotels, restaurants, recreational, and other online booking reservations.
• Other duties as assigned.

Event Services – 50%

• Assist with event setups, including arranging furniture, staging, and equipment.
• Support and facilitate audiovisual (A/V) operations, including troubleshooting issues.
• Follow event logistics set by Events Coordinator and/or the Welcome Center Manager during events to ensure smooth execution and address any on-site issues.
• Assist with event teardowns and ensure the Welcome Center is “show ready” to open the next day.
• Communicate professionally with vendors, partners, event organizers, and conference planners to ensure all event needs are met, with a focus on providing on-site or day-of-event support to address immediate needs and ensure smooth execution.
• Promote Visit Fort Collins events and initiatives to enhance community engagement and visitor participation.
• Other duties as assigned.

Necessary Education and Experience:

• High school diploma or equivalent is required.
• Experience in marketing, sales, business, hospitality, or event management; Bachelors degree or equivalent job experience is preferred but not required.
• Entry to two years of experience in a visitor/customer service role in the tourism, hospitality, event industry, Food & Beverage, or retail is preferred.
• Specialized Customer service or event management training ​is preferred.
• Visit Fort Collins Training to be completed within 30 days of hire date.

Special Skills for Success:

• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent customer service skills and the ability to assist guests in person as well as on the phone.
• Proficient in using a tablet/computer, sales tools, CRM systems, Zoom and Microsoft Office Suite (Word, Excel, PowerPoint).
• Attention to detail and accuracy in data entry, administrative tasks, and event facilitation.
• Ability to work independently as well as collaboratively in a team-oriented environment.
• Knowledge of the local community, the local tourism industry and familiarity with sales techniques and practices is an asset. The same applies to state knowledge and the ability to find the information for any guest request.
• Knowledge of local tourism and event facilitation practices or the ability to source information for any guest request.