Job Title: Concierge
Location: Darien, CT
Employment Type: Per diem
Salary Range: Competitive
Department: Concierge/Administration
Reports To: Business Office Manager
Summary: The Concierge serves as an ambassador to the community and supports the Business Office Manager in meeting his/her responsibility for overall administration of the community. All responsibilities will be conducted in a manner that is consistent with the Maplewood Community philosophy.
Essential Functions:
- Provides positive first impression to all who enter the community
- Answers and screens all incoming telephone calls in a courteous and professional manner, Routes calls and takes messages, as appropriate
- Greets all visitors in a friendly, courteous and professional manner. Screens and requires visitors to "sign in" at reception desk. Notifies residents of visitors, Instructs resident's visitor according to resident's instructions.
- Receives and processes mail for community staff. Accepts all outgoing mail/packages.
- Types, copies, orders, and maintains inventory of office supplies, and performs other clerical duties.
- Maintains and updates log of all emergency phone numbers. Keeps log at front desk.
- Maintains and updates emergency contact information on each resident. Keeps information at front desk.
- Assists managers with various clerical responsibilities.
- Pages staff wearing beepers as necessary.
- Takes RSVPs for special functions as necessary.
- Oversees sign-up for scheduled transportation.
- Hands out maintenance requests forms and pass on to maintenance.
- Performs other duties as necessary.
Compliance & Safety:
- Follows emergency procedures
- Understands the safety practices and procedures.
Communication:
- Communicates effectively with supervisor and other staff
- Advise supervisor and appropriate manager in any changes in physical and mental health of resident immediately.
Education/Experience/Licensure/Certification:
- High School Diploma required
- Must possess a high degree of interpersonal relations skills and capability of relating to a variety of people and personalities. Considerable initiative and judgment is also required.
- Must have word processing and clerical skills.
- Must be able to work flexible hours and participate in holiday activities.
Physical Requirements:
- Physically able to bend and reach.
- Physically able to sit for extended periods of time
Miscellaneous:
- Required to work weekends and holidays as assigned
- May be required to work on shifts other than the one for which hired
- May be required to work extended hours up to 16 hours per day
- Subject to exposure to infectious waste, diseases, conditions, etc. including HIV, AIDS and Hepatitis B & C viruses
- Could be subject to hostile and emotionally upset residents due to mental status
- Background, criminal and drug test required
- Could be asked to submit to random drug test during employment