Job Title: Concierge
Department: Front Desk & Retail Operations
Reports To: Administrative & Retail Services Manager
Location: Blondie’s Salon & Spa
Status: Non-Exempt
Position Summary
The Concierge is responsible for ensuring every guest is welcomed, supported, and cared for throughout their visit to Blondie’s Salon & Spa. This role focuses on hospitality, cleanliness, and creating a seamless guest experience from start to finish. The ideal candidate is warm, detail-oriented, and committed to providing exceptional service in a fast-paced, luxury environment. As a key member of the Guest Services team, the Concierge plays an essential role in upholding the atmosphere and brand standards of Blondie’s.
Key Responsibilities
Guest Experience
- Greet and escort guests to appropriate service areas
- Offer guests refreshments, magazines, or amenities as needed
- Monitor guest flow and communicate with service providers to ensure timely appointments
- Respond to guest needs quickly and professionally to maintain a high standard of care
- Support the distribution of loyalty programs, gift cards, and promotional materials
Cleanliness & Facility Maintenance
- Maintain cleanliness and presentation of all guest-facing areas, including the lounge, bathrooms, and changing rooms
- Restock towels, robes, refreshments, and other guest essentials throughout the day
- Support daily laundry duties and coordinate with other team members to ensure readiness of clean supplies
- Ensure treatment areas and waiting spaces are clean, organized, and fully stocked
Team Communication & Support
- Communicate with the front desk, service providers, and leadership team to help manage the flow of the day
- Respond to internal updates and assist in executing team goals
- Assist in managing product samples, seasonal amenities, or special promotions for guest experience
Administrative Support
- Assist in light administrative tasks such as preparing treatment areas, assisting with backbar restocking, or relaying client requests to the appropriate team members
- Support event setup, retail events, or brand promotions as needed
Compensation & Benefits
- Starting Pay: $14.00/hour
- At-cost salon/spa services for employees
- 10% commission on all personal retail sales
- Paid time off (PTO) for eligible employees
- Ongoing training and mentorship
- Opportunities for advancement within administrative, operations, or retail leadership roles
- Supportive team environment with a focus on collaboration and growth
Schedule
- Tue-Thu, 6:00pm-8:00pm
- Fridays, 3:00pm-6:00pm
- Additional coverage or hours may be offered based on availability and business needs
Dress Code & Professional Standards
All team members are required to maintain a sophisticated business casual appearance and uphold the highest standards of personal grooming. As a guest-facing role, the Concierge is expected to embody warmth, professionalism, and poise at all times.
Minimum Qualifications
- Prior experience in hospitality, retail, or client-facing support roles preferred
- Friendly and professional demeanor with strong interpersonal communication skills
- Reliable, punctual, and comfortable working in a fast-paced setting
- Ability to manage multiple responsibilities and respond to guest needs efficiently
- Enthusiasm for contributing to a positive, luxury salon and spa experience
Opportunities for Growth
This role is ideal for individuals seeking to grow within the salon and spa industry. Career paths may include advancement into Administrative Coordinator, Retail Specialist, or Guest Experience roles as skills and performance develop.
Join Our Team
COME EXPERIENCE ALL BLONDIE’S HAS TO OFFER
WHY CHOOSE US
Blondie’s Salon + Spa thrives on expanding our team with like-minded members. Our business doesn’t operate like the typical booth rental salon but instead offers a more stable environment that offers our employees continuing education and chances for growth. At Blondie’s, we invest in your professional and personal development believing that it leads to better results for both our customers and you. Whether it be advancement to a leadership role or a desired lateral move across departments, we hope to foster and inspire further exploration of different skill sets.
LET’S LEARN TOGETHER
At Blondie's Salon + Spa, we love learning and are passionately dedicated to the craft and culture of beauty. We do this to help us stay two steps ahead of industry styles and trends so we can offer top-notch services and experiences to our guests. You'll find such opportunities offered regularly and available for all our staff, including workshops, training with industry experts, mentorship, hands-on learning, and more so you can build your skillset on all-things-beauty related.
Looking for something more intensive? Ask about our hands-on Apprenticeship Program where we offer extra training for those who want in-depth, comprehensive learning to further their career at Blondie's. Whether you’re fresh out of beauty school or an established pro, our Program allows any and all to advance and level-up based on experience, performance, and productivity.
HOW TO KNOW IF YOU’RE A GOOD FIT AT BLONDIE’S
Join our team if you’re looking to surround yourself with a team that:
- Loves education and learning new things
- Loves change and growth
- Has great communication skills and is willing to have difficult conversations
- Brings positivity and joy to each workday
- Seeks to provide a WOW customer experience every time
- Collaborates to provide the best outcomes for our customers
- Appreciates flexibility and is willing to be flexible for others
- Loves a challenge