Concierge Location: Boardman, OH
Schedule: Full-time
About the Role Southwoods Health is seeking a professional Concierge to serve as a vital liaison between patients, their families, and our clinical staff. In this role, you will provide real-time patient status updates, guide families through the facility, and ensure a warm, comfortable environment. Essential Duties - Patient Hospitality: Greet patients and families, assist them with the registration process, and escort them to appropriate waiting or clinical areas.
- Communication: Serve as the bridge between clerical and clinical personnel to keep families informed of procedure timelines or delays.
- Comfort Services: Tend to special requests and maintain beverage, snack, and linen supplies in the waiting areas.
- Administrative Support: Assist with medical receptionist duties as needed.
- Compliance: Ensure all processes within the physician practice maintain compliance with relevant regulatory agencies (e.g., OSHA, ODH, BOP, TJC).
Qualifications - Strong communication and problem-solving skills.
- A consistently professional demeanor anchored by strong ethical and moral principles.
- Proficiency with computers and solid typing skills.
- Prior experience as a medical receptionist is preferred but not required.
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