This position is responsible for assisting hotel guests with their needs in a friendly, courteous and professional manner. Creates a welcoming and inviting concierge lounge by providing superior service to guests. Responsible for set-up, maintenance and take-down of the concierge lounge and food and beverage station, including adherence to health regulations. Follows CSM high standards of quality to ensure guest satisfaction.
Schedule: Sunday-Thursday 4:00-10:30pm
- Greets all guests in a courteous and friendly manner.
- Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.
- Assists other associates as necessary to meet guest needs.
- Understands and follows CSM guest service recovery program.
- Responsible for set-up, maintenance, and take-down of the breakfast/evening social room.
- Responsible for maintaining food and beverage station to all safety and health regulations.
- Attendant may also be responsible for assisting with food inventories and orders as needed.
- Attendant dispenses appropriate levels of alcohol to local, CSM, and Brand standards.
- Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
- Consistently checks guest's identification and monitors guest's consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
- Responsible for disposal of garbage, picking up dishes and glass wear, re-stocking breakfast/social area including coolers and freezers, and clearing/wiping down tables and counters.
- Transfers full tubs to the dish room, and washes all barware/dishes.
- Completes all required paperwork accurately and in a timely manner.
- Assists with inventory, completing inventory par sheets, ordering, and other responsibilities as needed.
- Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM, brand, local, state and federal regulations.
- Assist in maintaining sanitation and cleanliness of the breakfast/social area, kitchen, and dish room.
- Follow all CSM/Brand procedures for guest/associate incidents.
- Knowledgeable of hotel emergency procedures.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Adheres to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
- Attends all required department and hotel meetings and adheres to CSM attendance policy.
- Completes all required side work, and takes initiative to jump in wherever necessary.
- Works as a team player and actively contributes to the success of the guest's experience.
Competencies/Skills Required: Prior concierge and/or related guest service experience preferred. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
Education: High school diploma or GED preferred. SERV Safe, TIPS or CARE beverage service certification desired, or the ability to obtain certification based on policy guidelines.
Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
Pay: $18.00/hour
CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short-term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.