Concierge at Luxury Highrise Apartment

WHO WE ARE

Since 2004, Bluecore Residential has owned and managed over 10,000 units throughout the US, with $2 billion in assets under management. We’ve taken technology and transparency to an elevated level. We have no patience for bureaucratic red tape; our teams are empowered to solve problems and make decisions that are in the best interest of their asset.

We are seeking a Concierge who takes pride in their work! The Concierge serves as a welcoming face of the community and plays an important role in creating an exceptional resident experience.

As the Concierge, your mission will be to create an exceptional resident experience by serving as a welcoming, knowledgeable, and dependable presence within the community. Build strong resident relationships, anticipate needs, and ensure every interaction and community touchpoint reflects a high standard of hospitality, service, and professionalism. To achieve this mission you will:

• Provide a warm, professional welcome to residents, prospective residents, guests, vendors, and neighbors.
• Deliver exceptional customer service by responding to resident questions, requests, and concerns in a timely and helpful manner.
• Assist with after-hours package pickup and other resident services.
• Maintain communication logs and ensure relevant community updates, requests, and concerns are properly documented and communicated.
• Develop strong knowledge of the community, its amenities, and the surrounding neighborhood to serve as a helpful resource for residents and guests.
• Build positive relationships with residents and promote open, effective communication between residents and the community team.
• Support resident events, activities, and initiatives that create an engaging and enjoyable community experience.
• Assist with community marketing efforts, including social media, online presence, and resident-facing communications.
• Partner with the onsite team to ensure community events and shared spaces are welcoming, organized, and well presented.
• Monitor amenity areas and maintain appropriate inventory of supplies and materials.
• Proactively communicate resident concerns, operational issues, or other needs to community management.
• Maintain the concierge and surrounding work areas to a high standard of cleanliness, organization, and presentation.
• Complete all assigned services request

WHO YOU ARE

• You are a hard worker.
• You have an off the chart sense of urgency.
• You have an eye for details and a plan for everyday.
• You know that teamwork is key in sustaining a winning property.
• You embrace change and the opportunity it brings.
• You are passionate about customer service; you put yourself in the resident's shoes and act quickly and efficiently.
• You consider your residents an extended family and take pride in making their home a safe place to live.
• You run on transparency.

Requirements

• You have experience as a Concierge.
• You have worked at an apartment community; preferred.
• You have high attention to detail.
• You are reliable and punctual.
• You have reliable transportation to perform all job duties.

Benefits

Paid Time Off- 120 hours PTO accrual stating upon hire.

Floating Days- 2 floating days.

Holiday Pay- 9.5 holidays.

Paid Volunteer Hours-8 hours of paid volunteer time you can use throughout the year.

Housing Discounts- 25% off rent available for all employees off any unit.

Comprehensive Insurance Benefits- Medical PPO, HDHP, FSA, HSA with employer match

Dental, Vision, STD, & LTD.

Retirement Plan- 401K with a 25% company match up to 6%.

Travel & Personal Discounts- Company rate National/Enterprise rental cars for leisure travel, plus additional discounts with Verizon (18% discount) and Expedia (10% discount).

Certification Reimbursement- Full reimbursement for approved industry related certifications, including CAM, CPO, EPA, and more!

Performance Bonuses- Leasing, renewal, CNOI performance-based bonuses & more.

Tech Forward & Transparent Culture- Innovative internal software to make your job easier!

Property Empowerment- Operate your property without the regional bureaucratic constraints of a traditional property management company.

Cultural Appeal- We run on transparency and healthy debate (No Fear of Conflict); you are encouraged to appeal and share what is not working well. Your voice truly matters!

EOE