Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
People Management
- Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Respond to guest's queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources.
Operational Management
- Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Ensure to handle the luggage in a courteous and efficient manner.
- Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.
- Responsible and accountable for the correct, prompt and efficient handling and delivery of all guest messages and other items to guest rooms.
- Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- Possess knowledge of the Fire and Emergency procedures of the hotel.
- Responsible and accountable for the loading and unloading of guest luggage from guest cars.
- Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
- Responsible for transferring luggage to and from guests rooms, parking area and assisting guests as necessary in a friendly, professional and efficient manner.
- Ensure to convey a sense of the guest's importance and project a professional environment which reflects hotel's commitment to customer service.
Qualifications
- Diploma in Tourism / Hospitality Management
- Minimum 2 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
WHAT IS IN IT FOR YOU:
Come As You Are
Work With Purpose
Grow, Learn and Enjoy
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