A Concierge Activities Agent is responsible to check in guests while on vacation. You'll use your outstanding customer service skills to:
Welcome our guests for check in
Sell tickets to enhance the guest experience while on vacation
Schedule:
8AM - 9PM, times may vary
Works weekends and holidays
Why Join Us?
- We are growing.
- We love our customers, and they love our products.
- We understand luxury travel and discerning clients.
- We have room for a passionate, customer obsessed team members.
How do we invest in you?
- You earn $16 per hour.
- You begin with comprehensive, engaging training on all processes.
- Work-life balance, our administrative assistants typically work no more than 40 hours weekly.
- Professional growth and career advancement is supported through a variety of development programs as well as opening new locations.
- Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement!
- What you will be doing:
Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.
- Assist customers with making reservations to local area shows & attractions & general area information.
- Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
- Handle situations with dissatisfied guests and create resolutions.
- Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
- Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
- Assist management with special projects.
- Ensure the privacy and security of confidential information about guests.
You will do well in this position if you:
- Thrive on providing an incredible customer experience.
- Enjoy face to face interactions with customers and associates.
- Learn computer systems quickly.