Aramark Sports + Entertainment is seeking a concessions manager to oversee food and beverage operations for our concessions department at Frost Bank Center in San Antonio, Texas.
The Concessions Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.
Leadership
Use Aramark's coaching model to engage and develop team members to their fullest potential
Reward and recognize employees
Ensure individual and team performance meets objectives and client expectations
Plan and lead daily team briefings
Ensure safety and sanitation standards in all operations
Client Relationship
Identify client needs and communicate operational progress
Financial Performance
Ensure the completion and maintenance of P&L statements
Deliver client and company financial targets
Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
Productivity
Bring value through efficient operations, appropriate cost controls, and profit management
Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
Ensure entire team is trained and able to implement
Supervise team regarding production, quality and control
Compliance
Maintain a safe and healthy environment for clients, customers and employees
Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
Additional Responsibilities
Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifactions
Requires at least 2-3 years of food service experience
Requires at least 2-3 years of experience in a food service management role
Bachelor's degree or equivalent experience preferred
Strong interpersonal skills
Ability to maintain effective client and customer rapport for mutually beneficial business relationships
Ability to demonstrate excellent customer service using Aramark's standard service model
Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
Requires occasional lifting, carrying, pushing, and pulling up to 50 pounds.
Capability to stand for extended periods of time and walk frequently throughout the facility.
Availability to work a flexible event-based schedule, including evenings, weekends, and holidays.