Concessions Manager - Frost Bank Center, Toyota Center & Freeman Coliseum

Job Description

The Concession Manager is responsible for overseeing daily food and beverage concession operations across multiple entertainment and sports venues in San Antonio. This role ensures exceptional guest service, operational excellence, financial accountability, and strong team leadership during all events.

The Concession Manager will lead front-line teams and supervisors to execute high-volume event operations while maintaining company standards related to safety, sanitation, staffing, inventory control, and client satisfaction. This position plays a key role in delivering an elevated fan experience while driving revenue growth and operational efficiency.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, communicates effectively, leads by example, and can successfully manage multiple priorities across various event types including NBA games, concerts, soccer matches, rodeos, family shows, graduations, and special events.

Job Responsibilities

Leadership

• Lead and develop concession supervisors, cashiers, bartenders, stand leads, warehouse support staff, and other hourly team members.
• Create a positive and accountable work environment focused on teamwork, professionalism, and guest satisfaction.
• Conduct pre-event meetings and communicate operational goals, service expectations, product focus items, and safety standards.
• Coach and mentor employees to improve performance, attendance, and overall engagement.
• Ensure all team members follow company policies, transaction procedures, food safety standards, and alcohol compliance regulations.
• Lead by example with a visible floor presence during events.
• Assist with recruiting, onboarding, training, scheduling, and performance management.
• Promote a culture focused on safety, cleanliness, urgency, and hospitality.

Client Relationship

• Maintain a professional relationship with venue partners, clients, vendors, and internal departments.
• Support the execution of client initiatives, promotions, and venue-specific service standards.
• Ensure concession operations consistently align with client expectations and brand standards.
• Address guest concerns and operational challenges quickly and professionally.
• Collaborate with culinary, warehouse, staffing, premium, and operations teams to ensure seamless event execution.
• Participate in operational walkthroughs and event recaps with leadership teams.

Financial Performance

• Support achievement of revenue goals, labor targets, and profitability expectations.
• Monitor concession sales performance, product mix, and staffing levels during events.
• Assist with inventory control, product ordering, transfers, depletions, and waste reduction initiatives.
• Ensure proper reconciliation procedures are followed.
• Help identify opportunities to improve per caps, transaction counts, and operational efficiencies.
• Support labor management initiatives focused on minimizing overtime and agency labor costs.
• Ensure accurate use of POS systems, inventory systems, and reporting tools.

Productivity

• Ensure concession locations are fully stocked, staffed, cleaned, and operational prior to doors opening.
• Monitor stand operations during events to maximize speed of service and minimize wait times.
• Coordinate with warehouse and culinary teams to replenish product levels throughout events.
• Execute operational plans efficiently across multiple venues and event types.
• Ensure compliance with all food safety, sanitation, and workplace safety standards.
• Maintain organization and cleanliness of concession areas, storage spaces, and back-of-house locations.
• Assist with event setup, breakdown, post-event closing procedures, and reporting.

Additional Responsibilities

• Support special projects, promotions, and playoff or large-scale event initiatives.
• Assist with implementation of new concession concepts, technologies, and operational processes.
• Participate in venue audits, operational reviews, and leadership meetings.
• Support training initiatives related to POS systems, inventory systems, guest service, and operational procedures.
• Maintain flexibility to work nights, weekends, holidays, and extended hours based on event schedules.
• Perform other duties as assigned by senior leadership.

Qualifications

Non-Negotiable Qualifications

• Minimum of 2 years of leadership experience in food & beverage, concessions, hospitality, restaurant, or event operations.
• Ability to work nights, weekends, holidays, and extended event hours.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Ability to stand and walk for extended periods during events.
• Ability to lift up to 50 pounds.
• Strong problem-solving and decision-making skills.
• Experience managing teams and delivering strong guest service results.
• Knowledge of food safety and sanitation standards.
• Ability to effectively communicate with employees, leadership teams, and guests.

Negotiable Qualifications

• Experience working in sports and entertainment venues or large-scale event environments.
• Previous concession management experience.
• Experience with POS systems and inventory management software.
• Knowledge of labor management and scheduling systems.
• Alcohol compliance certification or TABC certification.
• Bilingual English/Spanish communication skills.
• Associates or Bachelors degree in Hospitality, Business, or related field.
• Experience with high-volume cash handling and financial reporting.
• Familiarity with operational systems such as inventory, scheduling, and reporting platforms.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.