Concert Beverage Server

About the Role:

The Concert Beverage Server plays a vital role in delivering an exceptional guest experience at Humphreys Concerts by the Bay by efficiently serving beverages in a fast-paced environment. This position requires attentiveness to customer needs, ensuring timely and accurate service while maintaining compliance with all safety and alcohol service regulations. The server will interact directly with concert attendees, providing friendly and professional service that enhances the overall event atmosphere. Additionally, the role involves handling electronic payments, and maintaining cleanliness and organization of the service area. Ultimately, the Concert Beverage Server contributes to the success of the event by promoting a safe, enjoyable, and memorable experience for all guests.

Minimum Qualifications:

• Must be at least 21 years of age to serve alcoholic beverages.
• Previous experience in beverage service or hospitality is preferred
• Ability to stand and walk for extended periods during events.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions.

Preferred Qualifications:

• Certification in responsible alcohol service (e.g., TIPS, ServSafe Alcohol).
• Experience working in a fast-paced event or concert environment.
• Ability to work flexible hours, including nights, weekends, and holidays
• Physical stamina to carry trays and lift beverage cases.

Responsibilities:

• Serve alcoholic and non-alcoholic beverages to concert attendees in accordance with venue policies and legal requirements.
• Engage with customers in a courteous and professional manner, addressing questions and ensuring satisfaction.
• Check identification to verify legal drinking age and refuse service to underage or intoxicated individuals.
• Handle electronic payments accurately, providing correct receipts as needed.
• Maintain cleanliness and organization of the beverage service area, including restocking supplies and disposing of waste properly.
• Collaborate with team members and management to ensure smooth operation during events.
• Adhere to all health, safety, and alcohol service regulations and guidelines.

Skills:

The required skills such as strong communication and interpersonal abilities are essential for engaging with guests and providing excellent customer service throughout the event. Basic math skills are used daily to accurately process payments. Attention to detail and adherence to safety regulations ensure responsible alcohol service and compliance with legal standards. Preferred skills like certification in alcohol service enhance the server's ability to handle challenging situations professionally and responsibly. Physical stamina and the ability to work in a fast-paced environment enable the server to maintain high energy and efficiency during busy concert periods.

Physical Demands & Work Environment 

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 25 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud