Computer Support Technician

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring a Computer Support Technician to support our customer at Hill AFB in Ogden, Utah. This full-time, on-site position at Hill AFB, UT, is contingent upon contract award or position availability.

The selected applicant will assist the government with providing support for hardware, software and services to support personal computers and associated peripheral devices at the Tier 1 or Tier 2 level. This includes general troubleshooting and problem resolution, fielding new workstations, operating system installation and re-imaging, desktop hardware and software malfunctions, printer malfunctions, installation of new hardware or software, desktop connectivity issues, equipment moves, and meeting room setup.

Assist the government with responding to help desk tickets and providing first line of help to resolve customers' administrative and technical problems either at the customer's desk or remotely for all information systems; receive document, assign, troubleshoot, resolve, report and track to completion all end user Information System issues using a documented process. If the issue can't be resolved at the local level, ensure the issue is elevated to the proper organization for assistance.

Other key responsibilities include:

• Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop and mobile device operations.
• Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc.
• Ensures client software operate effectively.
• Installs and tests personal computers, printers, and other peripheral devices.
• Sets up mobile devices for customer use and provides technical support for related issues.
• Configures operating systems and applications software programs.
• Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights.
• Supports policies for laptops and peripheral device utilization and enforces desktop standards.
• Manages multi-media devices located in staff meeting rooms.
• Performs station network cabling.
• Performs system support for small and niche applications.
• Assists with asset lifecycle management - acquisition - deployment - obsolete processing.
• Documents and tracks support activity and records of equipment and software as necessary.
• Consults with; acts as liaison and coordinates meeting with vendors and IT staff as needed.
• Issues tracking including dispatching of issues to others.
• Provides guidance to those with less experience.
• Performs operating system imaging.