Job Title: Computer Support Specialists Employment Type: Contract Work Hours: 40 hrs./week Work site: 100% Onsite Location: 1220 Washington Ave, Albany, NY 12226 Job Duration: 2 Years Closing: 04/15/2026. Knowledge, Skills, & Abilities: Experience with ServiceNow or other ticket or case management software is a plus Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word Knowledge of basic accounting principles Excellent communication skills Works well with others Reliable and trustworthy Ability to multi-task and set priorities MS SharePoint knowledge is desirable Ability to write non-technical correspondence, communicate in writing. Ability to run SQL scripts or queries is a plus Preferred Level of Education & Experience: High School graduate with some college; computer science related degree is preferred. With college - 1 year & 2 years of business/customer service experience if no college. Basic Duties (training is provided on-site): 1st Level Support for Help Desk and Security Incidents Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk Accurately document all issues and requests during the initial call Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users. Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements - Support users in the use of the system including, but not limited to, navigation, access, and reports. If required, route issues and requests to appropriate second line of support Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours. Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk Participate in appropriate training, workgroups and agency meetings Miscellaneous Information: Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week. Interviews will be conducted in-person or online based on availability. Training will be provided in specific systems, but overall computer literacy is preferred. Transportation: Free parking is available. The CDTA Bus line is the closest mode of public transportation. The Nexus Staff Difference: Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us. We offer weekly payments via ACH (Automated Clearing House). Serving as Prime Vendors to New York State and New York City for over 10 years.