Computer Support Specialists

Nexus Staff

Albany, NY
30+ days ago

Highlights

Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements Support users in the use of the sytem including, but not limited to, navigation, access, and reports. Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk .

Numbers & Facts

Location

Albany, NY

Description

Job Title: Computer Support Specialists
Employment Type: Contract
Work Hours: 40 hrs./week
Work site: 100% Onsite
Location: 1220 Washington Ave, Albany, NY 12226
Job Duration: 2 Years
Closing: 08/03/2026.

Knowledge, Skills, & Abilities:

Experience with ServiceNow or other ticket or case management software is a plus
Strong MS Windows, MS Outlook, and MS Office knowledge particularly in MS Excel and MS Word
Knowledge of basic accounting principles
Excellent communication skills
Works well with others
Reliable and trustworthy
Ability to multi-task and set priorities
MS SharePoint knowledge is desirable
Ability to write non-technical correspondence, communicate in writing.
Ability to run SQL scripts or queries is a plus

Preferred Level of Education & Experience:

High School graduate with some college; computer science related degree is preferred.

Basic Duties (training is provided on-site):

1st Level Support for Help Desk and Security Incidents
Answer calls and e-mail messages as they come in to the Statewide Financial System (SFS) Help Desk
Accurately document all issues and requests during the initial call
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
Establish and maintain a working knowledge of the Statewide Financial System's navigation, procedures, and processing requirements
- Support users in the use of the sytem including, but not limited to, navigation, access, and reports.
If required, route issues and requests to appropriate second line of support
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk
Participate in appropriate training, workgroups and agency meetings

Miscellaneous Information:

Monday through Friday, 8:00 am and 5:30 pm; 40 hours per week.
Interviews will be conducted in-person or online based on availability.
Training will be provided in specific systems, but overall computer literacy is preferred.
Transportation: Free parking is available.
The CDTA Bus line is the closest mode of public transportation.

The Nexus Staff Difference:

Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
We offer weekly payments via ACH (Automated Clearing House).
Serving as Prime Vendors to New York State and New York City for over 10 years.

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