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Desktop Support Technician Jobs in New York

Computer Support Specialists

Nexus Staff

  • Albany, NY
  • 4 days ago

    Highlights

    The position is responsible for receiving calls and correspondence from New York State agencies, documenting complaint-related actions and outcomes, monitoring complaint database reports, and conducting safety checks related to reported allegations of abuse. Key Responsibilities Receive calls and correspondence from other New York State agencies and document complaint-related next steps and outcomes.

    Numbers & Facts

    LocationAlbany, NY

    Description


    Job Title: Computer Support Specialists
    Employment Type: Contract
    Work Hours: 40 hrs./week
    Work site: 100% Onsite
    Location:44 Holland Ave, Albany, NY 12008
    Job Duration: 2 Years
    Closing: 10/22/2026.



    Job Summary
    The position is responsible for receiving calls and correspondence from New York State agencies, documenting complaint-related actions and outcomes, monitoring complaint database reports, and conducting safety checks related to reported allegations of abuse. The role also involves providing technical assistance to staff and providers on complaint management, data entry, and reporting procedures.

    Key Responsibilities
    • Receive calls and correspondence from other New York State agencies and document complaint-related next steps and outcomes.
    • Independently navigate NIMRS, Concerts, and MHPD to perform complaint management and safety check duties.
    • Use the Telecommunication Virtual Contact Center to receive contacts directed to Customer Relations.
    • Create, enter, modify, and update complaints in the NIMRS database.
    • Monitor the complaint database to ensure timely responses and maintain the quality of complaint records.
    • Assist Field Office complaint staff with troubleshooting issues related to complaints in NIMRS.
    • Provide technical assistance to providers regarding safety check procedures in NIMRS.
    • Monitor and coordinate with providers to ensure safety check contacts are accurately entered in MHPD.
    • Enter and update incident-related data and assist users with generating reports through the NIMRS menu.
    • Conduct safety checks related to reported allegations of abuse.
    Minimum Qualifications
    • No specific degree, license, or certification is required.
    • Data entry skills and the ability to monitor database reports are required.
    • Ability to learn and independently navigate multiple computer systems and databases.
    • Strong attention to detail and accurate recordkeeping skills.
    • Ability to communicate effectively with agency staff, field office personnel, and providers.

    Additional Information
    • Monday through Friday, 8:30 AM to 4:30 PM.
    • Total hours will be 37.5 hours per week. Overtime is not expected.
    • The building is accessible by Bus.
    • Free parking is available at this location.
    • Interviews will be conducted in person.
    • On the job training will be provided.

    The Nexus Staff Difference:
    • Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
    • We offer weekly payments via ACH (Automated Clearing House).
    • Serving as Prime Vendors to New York State and New York City for over 10 years.

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