Job Title: Computer Support Specialist
Location: New York, NY
Type: Full-Time / New York State Agency Contract (Onsite)
Position Summary
Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency seeking an adaptable and customer-focused Computer Support Specialist to provide technical assistance, resolve hardware/software issues, and maintain system operations.
This role requires a proactive problem-solver with a solid foundation in Information Technology, hands-on ticketing experience (JIRA), and strong interpersonal skills to deliver exceptional technical support to agency personnel.
Primary Responsibilities
User Support: Provide technical assistance and troubleshooting to users via phone, email, chat, or in-person.
Ticket Management: Actively monitor, prioritize, and resolve support tickets submitted in the JIRA ticketing system.
Hardware & Software Deployment: Install, set up, and configure new computer hardware, software, peripherals, and operating systems.
Technical Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues for end-users.
Documentation: Maintain detailed records, document technical problems and resolutions, and create user guides for future reference.
Minimum Qualifications
Experience: Minimum of 2 years of experience in Information Technology and Customer Service.
Education: Associate or Bachelors degree in Computer Science, Information Systems, Management Systems, Information Technology, or Cybersecurity.
Work Authorization: Proof of eligibility to work in New York State.
Required Competencies & Abilities
Technical Expertise: Solid understanding of computer hardware, software, operating systems, networking fundamentals, and JIRA.
Problem-Solving & Analytics: Strong logical reasoning to identify root causes and resolve technical issues efficiently.
Communication Skills: Excellent written and verbal communication to clearly explain complex technical concepts to non-technical staff.
Customer Service & Adaptability: Patient, customer-oriented mindset with the ability to manage tasks, prioritize requests, and thrive under pressure in a fast-paced environment.