Computer Support Specialist

Summary of Job Functions

• Answer user inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLAs.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer Images and use for deployment of new and system upgrades as necessary including appropriate documentation.
• Assist in the creation is Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations.
• Work closely with our IT team to ensure that all systems are following security and audit requirements.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged.
• Maintain inventory of all hardware and software systems.
• Procurement of all IT equipment as needed to support systems.
• Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel.
• Perform other duties and responsibilities as assigned.

Minimum Requirements

• 2+ Years Experience with 1st line technical support and managing user requests.
• 2+ Years Experience troubleshooting computer problems.
• Experience managing new user setup from procurement through onboarding and training.
• High level of analytical thinking to solve problems.
• High level of communication to all levels of business.
• The ability to work daily, onsite in our Jupiter office covering standard 40 hour work week.