Major Purpose:Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts. Major Duties:? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ? Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory, maintenance or other service records -- configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre- established and documented solutions. Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. ? Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided Skills, Abilities, Knowledge: ? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals. Education: ? Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: ? Information technology experience and/or business experience. (Less than 1 year)
Position Title: Infrastructure Engineer
Specific Position Requirements: *Max bill rate is ***/hour*
Additional Information:
" This is for one, 1st shift position (7 am to 3:30 pm) - will work ONSITE
" Some travel between other facilities in the area using personal vehicle is possible
" Visa sponsorship is not available, now or in the near future, for this position
Job Description:
" Provide onsite deskside support to the Olathe, KS location through performing the following duties
Job Duties:
" Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
" Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
" Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
" Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
" Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
" Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
" Assist with implementing new AV devices (Neat)
Job Requirements:
" Knowledge of computing and networking concepts and fundamentals
" Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
" Knowledge of computer security policies and a general overall knowledge of computer security concepts.
" 1 year or more IT experience preferred, but recent college graduates will be considered
" Prefer someone with experience working on AV equipment
Education Requirements:
" Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Business casual dress code.
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.