Computer Support Associate

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. This role is responsible for deploying and upgrading computer systems, imaging devices, maintaining technology assets, and supporting end-user computing needs.

Payrate: $25.00- $25.00/hr.
 
Summary
The Company is seeking an IT Support Technician to provide onsite Tier 2 deskside support. This role is responsible for deploying and upgrading computer systems, imaging devices, maintaining technology assets, and supporting end-user computing needs. The position requires hands-on technical support, physical movement of equipment, and flexibility to work multiple shifts based on business needs.
 
Responsibilities

• Provide onsite Tier 2 deskside support for end users.
• Deploy new computers and replace outdated devices.
• Upgrade operating systems from Windows 10 to Windows 11.
• Image and configure computers for deployment.
• Decommission and dispose of outdated technology assets in accordance with established procedures.
• Maintain accurate asset records and update information in ServiceNow.
• Follow knowledge base (KB) articles and documented procedures to resolve technical issues.
• Document, record, and distribute information as required.
• Create and maintain basic documents and operational records.
• Recognize issues within supported processes and operations and resolve problems using established procedures.
• Escalate issues that fall outside documented solutions or established processes.
• Maintain equipment, supplies, and data that support operational activities.
• Support effective email communication related to assigned responsibilities.
• Lift, move, and relocate computer equipment and printers as needed.
• Perform duties that require extended periods of standing and physical activity.
• Follow all applicable safety requirements while handling equipment.

 
Education Requirements

• Degree in Information Technology discipline or equivalent experience.
• High school diploma, secondary diploma, or equivalent.

 
Experience Requirements

• One or more years of IT experience preferred.
• Recent college graduates will be considered.

 
Required Skills

• Knowledge of computing and networking concepts and fundamentals.
• Ability to use standard desktop applications, including Microsoft Office, as well as intranet and internet-based tools.
• Knowledge of computer security policies and general computer security concepts.
• Experience supporting desktop hardware and software environments.
• Ability to follow documented processes and procedures.
• Strong organizational, documentation, and communication skills.
• Ability to maintain records and manage technology assets.
• Experience deploying, imaging, and configuring computers.
• Strong software and scripting skills, including PowerShell and Python.

 
Preferred Skills

• Experience working in a deskside or technical support environment.
• Experience using ServiceNow for asset management or ticketing activities.
• Experience supporting hardware deployments, upgrades, and technology refreshing initiatives.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $25.00 - $25.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting

privacy@aditiconsulting.com

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